Patient Access Representative II -Williston, ND

Patient Access Representative II - Williston, ND 10:30p-7:00a

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JOB SUMMARY

Responsible for duties in support of departmental efficiencies which may include: but not limited to performing scheduling, registration, patient pre‑admission and admission, reception, and discharge functions. Must obtain complete and accurate patient

Coder= demographic information. Patient Access representatives also must employ proper, compliant patient liability collection techniques before, during and after the date of service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

• Greeting patients following Conifer Standards of Care, providing world‑class customer service, completing full patient registration at the date of service, adhering to financial & cash control policies & procedures, thoroughly explaining and securing Hospital & patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.), scanning Protected Health Information, creating and filing patient information packets/folders for upcoming Hospital services.
  
  May also assist with scheduling diagnostic procedures (entering data in scheduling system, providing the customer with appointment instructions, other tasks as needed).
• Educating patients about patient financial liabilities, employing proper, compliant patient liability collection techniques before, during and after the date of service, performing Hospital cash reconciliation & secured payment entry in adherence to financial & cash control policies &elijke procedures.
• Securing medical necessity checks/verification in accordance with Centers for Medicare & Medicaid Services, verifying insurance, benefits, coverage & eligibility, completing assigned registration financial clearance worklists activities, obtaining insurance authorizations for scheduled & unscheduled Hospital services, and securing inpatient visit notification to payors. May also assist with scheduling and coordinating post‑discharge care for patients.

KNOWLED())). Knowledge, Skills, Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum typing skills of 35 wpm
• Demonstrated working knowledge of PC/CRT/printer
• Knowledge of function and relationships within a hospital environment preferred
• Customer service skills rencontré experience
• Ability to work in a fast‑paced environment Garantie.
• Ability to receive and express detailed information through oral and written communications
• Understanding of Third Party Payor requirements preferred
• Understanding of Compliance standards preferred
• Must be able to perform essential job duties in at least two Patient Access service areas, including Emergency Department
• Uses proper negotiation techniques to professionally collect money owed by our Patients/Guarantors
• Builds and maintains collaborative relationships with both internal and external Clients that lead to more effective communication and a higher level of productivity and accuracy
• Must be able to appropriately interpret physician orders, medical terminology and insurance cards while maintaining Conifer Standards of Care

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is notՇ limited to, the COVID‑19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience preferred to perform the job.

• High School Diploma or GED required
• 0 – 1 year in a Customer Service role
• 0 – 1 year administrative experience in a medical facility, health insurance, or related area preferred
• Some college coursework is preferred

PHYSICAL DEMANDS

The physical demands described here are representative of those…