Retail Supervisor

Theodore Roosevelt Medora Foundation (TRMF) is a premier tourism operation and a 501(c)(3) nonprofit organization. TRMF welcomes hundreds of thousands of guests each year through a diverse lineup of entertainment, historical, and educational attractions. We are committed to connecting people to Medora through positive, life-changing experiences.

Retail Supervisor is responsible for leading a team of employees in an assigned retail store location. The Retail Supervisor must be highly motivated and be able to motivate their employees to work hard and deliver great customer service.

Providing superior customer service and creative problem solving are essential for this role. They will need to be able to easily engage with guests and promote store sales in addition to being experts on the happenings in Medora and promoting sales to shows, events, and activities around town. The Retail Supervisor will need to be competent in several software systems. They will frequently need to assist their staff by troubleshooting software issues and determining how to solve them.

The Retail Supervisor is also responsible for the physical store location. The store must always be clean, safe, and properly stocked.

• Welcome customers and provide friendly, helpful, and professional customer service.
• Responsible for running the POS system and ensuring proper checkout is followed.
• Accurately process returns and exchanges.
• Asist customers with merchandise questions, product selection, purchasing incentives, promotions, and related retail offerings.
• Retrieve merchandise from sales floor, stock room, or other inventory locations to replenish the gift shop items.
• Support daily store operations, including opening and closing the store.
• Attend weekly departmental meetings and safety training.
• Monitor inventory levels and report observations to Retail Managers.
• Assist the Retail Managers with disseminating information to the retail staff.
• Ensure that the store is kept clean and organized by dusting, vacuuming, mopping, washing windows and doors, and straightening merchandise.
• Promote Medora shows, events, and activities and provide accurate information.
• Enforce procedures and policies with team and guests in difficult situations.
• Actively communicate with Retail Managers to identify and solve problems.
• Promote sales of events and services by providing all guests with enthusiastic and accurate information for these offerings.
• Interact and maintain positive relationships with guests, co-workers, and management consistent with TRMF values.
• Perform other related duties as assigned.

• Train and supervise seasonal staff.

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills.
• Strong analytical and problem-solving skills.
• Reliable, on time, and ready for scheduled shift.
• Proven leadership skills.

• High school diploma or equivalent required
• 1-3 years supervisory experience preferred
• 1-3 years' experience in retail and/or customer service.
• Experience with POS preferred.
• Proficient with Microsoft Office Suite or related software.
• Valid driver's license with an acceptable driving record preferred.
• Must be fluent in English, bilingual a plus.

• This is a full-time seasonal position. Days and hours of work are varied based on business operations.
• This position may require availability during evenings, weekends, and holidays based on business operations.

This position works in an indoor retail setting within a controlled, temperate environment. They occasionally work outdoors or in warmer conditions when supporting Medora events, retail activities, or related guest-service needs. The retail environment is guest-facing, fast-paced, and busiest during peak tourism periods. May be required to transport inventory, equipment, and supplies between locations.

• Must be able to twist, bend, push and pull frequently.
• Must have visual acuity to determine accuracy, details and transcribe data.
• Work close to computer software.
• Have repetitive use of hands/arms and eye/hand coordination.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is required to stand for up to 8 hours per day; walk; use hands to finger, handle or…