IT Field Technician

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Responsible for the installation, maintenance, testing, troubleshooting, and repair of network equipment, cables, and telecommunications systems at various field locations. Ensures optimal network performance and quality. Accurately documents and verifies equipment issues and repairs.

Responsible for the installation, maintenance, testing, troubleshooting, and repair of network equipment, cables, and telecommunications systems at various field locations. Ensures optimal network performance and quality. Accurately documents and verifies equipment issues and repairs.

• Support all production and development systems, and install, troubleshoot, and maintain network and telecommunications equipment at various locations (4G/5G modems, Office Networks (LAN/WAN), Industrial Wireless Systems, LEO satellites, Office Phone Systems).
• Monitor and maintain the integrity of Tallgrass' telecommunications network, including 4G/5G modems, licensed and unlicensed frequency radios, LEO satellites, VSAT, DSL, and Private Line (PL).
• Responsible for the installation, maintenance, and troubleshooting of physical cabling, including CAT5/CAT6, multimode and single mode fiber, coax cable, and low voltage systems up to 48 VDC.
• Utilize specialized tools such as Optical Time Domain Reflectometers (OTDR), Optical Power Meters (OPM), Visual Fault Locators (VFL), and spectrum analyzers to assess the integrity of cable, fiber, and radio signals.
• Perform installation tasks involving power tools, ladders, and fixtures to mount antennas, run cables, and complete conduit work efficiently and safely.
• Monitor network performance and conduct testing to diagnose and resolve issues.
• Perform system software upgrades, install service packs and patches as needed.
• Capable of thoroughly analyzing and understanding problems or requests to provide the most suitable solutions.
• Implement and maintain system management and monitoring tools.
• Develop and follow all system change control procedures.
• Share after-hours support with others in the group including escalations.
• Regularly work under deadlines.
• Utilize software and hardware tools (including Netcloud, Solar Winds, Cisco, Ubiquiti) to identify, diagnose and drive resolution of problems and factors affecting network integrity.
• Use time effectively and efficiently.
• Collaborate with a wide variety of people with tact, courtesy, and professionalism.
• Speak clearly in person and by telephone, using a high level of verbal skills and listen carefully.
• Maintain a regular, dependable attendance and a consistently high level of performance.
• Work non‑traditional hours as needed.
• Maintain a high regard for personal safety, for the safety of company assets and employees, and the general public.
• Other daily, weekly, monthly or special project duties as identified and defined.
• Other duties as assigned.

• Education:
  
  High School Diploma or GED.
• Experience:
  
  0‑2 years overall IT Infrastructure experience.
• Experience in effectively communicating business and technical issues to both technical and non‑technical audiences.
• Experience in working on multiple assignments during the same time frame, juggling tasks based on relative priorities with supervision commensurate with grade level.
• Driver’s license:
  Must possess and maintain a valid driver’s license with a satisfactory record.

• Customer service‑oriented.
• Excellent organizational, time management, and communication skills; able to communicate effectively with all levels of company personnel.
• Ability to work well both individually with minimal supervision and in a team environment where sharing knowledge is highly valued and expected.
• Ability to multitask effectively and meet deadlines.
• Good interpersonal skills with demonstrated ability to communicate system requirements verbally and in writing.
• Capable of performing all essential and marginal functions of the job.
• Able to work with a team, take direction from management, adhere to required work schedules, focus attention to details, and follow work rules.
• Ability to successfully perform multiple tasks with…