Guest Services Representative

Join to apply for the Guest Services Representative role at Xanterra Travel Collection
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Join Country Walkers and VBT Bicycling Vacations; an award‑winning, Vermont‑based, active travel company and be part of our high‑performing, international team. We offer deluxe, small‑group bicycling and hiking tours worldwide at a variety of levels and paces. Positively impacting people's lives through active travel experiences is what we’re all about! We’re adding a Guest Services professional to our team.

• Provide quality assistance to guests needing information regarding current reservations, including payments, air assistance, general information, problem solving
• Run call‑center reports for internal quality checks, including: cancelled reservations, deposit pending, waitlist status and corresponding fast tracks, share requestors
• Communicate with guests as needed about issues that arise, including: last‑minute tour changes and notifications, guest injury follow‑up, guest compensation, moves and changes
• Support all members of the guest‑service team, such as answering queue calls when necessary

• 3‑5 years of customer service experience, preferably in a call‑center environment
• Travel industry experience a plus
• College degree preferred
• Strong time management and organization skills
• A team player with the ability to manage up and across the organization
• Exemplary verbal and written communication skills and recognition of the importance of top‑notch customer service
• Exceptional technical skills; computer operations, systems navigation, data entry required

Not Applicable

Full‑time

Other

Hospitality

South Burlington, VT $17.50-$23.82