Customer Service Specialist

Customer Service Specialist –
AAA Auto Club Enterprises

Sign‑on bonus: $500 upon joining.

Milestone incentive: $500 bonus for outstanding performance throughout the year.

Location: On‑site in Williston, Vermont

We are looking for someone who will thrive in a sales and service environment by cross‑selling and upselling products. This is an exciting career opportunity in our branch network and ideal for candidates who intend to provide excellent customer service and understand the importance of teamwork.

• Greet all members and customers, determine their need and provide Legendary Service.
• Reach sales and service goals (and earn incentives!) for multiple AAA products and services.
• Prepare and provide Trip Tik travel routings, marked road maps, tour books, and other travel‑related materials.
• Issue passport photos.
• Accept payments for various products, provide accurate change and receipts; balance and reconcile cash drawer.
• Make hotel and car rental reservations for members and provide travel destination information.

• Experience in retail sales, banking or similar customer‑service/sales environment.
• Proven ability to exceed assigned sales or service quality goals.
• Must be able to obtain and maintain a valid notary license as required.
• Experience with Microsoft Office basics.
• Must be available to work Monday through Friday during office hours, and Saturdays in accordance with branch requirements.
• Ability to travel locally when necessary.
• A high school diploma or GED.
• For offices that offer notary services, Notary Public must be obtained within 1 year.

The starting pay range for this position is $18.25 – $20.08 per hour. Additionally, you will be eligible to participate in our incentive program based upon your team and individual performance.

• Health coverage for medical, dental, vision.
• 401(k) plan with company match and pension.
• Tuition assistance.
• PTO for community volunteer programs.
• Wellness program.
• Employee discounts (membership, insurance, travel, entertainment, services and more!).

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win.

All of Us! With our national brand recognition, long‑standing reputation since 1902, and constantly growing membership, we are seeking career‑minded, service‑driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer.