Guest Service Supervisor

Join to apply for the Guest Service Supervisor (GSS) role at Global Partners LP. We are looking to add a GSS to our team who will drive top-notch guest experience while facilitating the completion of all store-level tasks.

Global Partners LP has delivered energy to communities for over 90 years, with Alltown Fresh and a network of more than 50 liquid energy terminals across the eastern seaboard. We invest in the energy transition with initiatives like Global

GLO and support the communities in which we operate. We’re looking for passionate people with great ideas to contribute to our company’s future.

• You work from your heart, genuinely love to take care of guests, and take pride in your work.
• You put guests first and provide a pleasant greeting and parting remarks to everyone.
• You are confident, make eye contact with guests, and build relationships.
• You are trustworthy, responsible, and detail-oriented with strong organizational skills.
• You defuse issues using problem-solving techniques and are a proven self-starter who can make decisions.
• You can direct others and prioritize tasks.

• Supervise employees to ensure they perform the duties assigned by management.
• Coach employees by giving constructive feedback to help them perform tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to safety, security, quality, and store operations policies and procedures.
• Operate the point of sale in line with corporate standards and maintain proper cash levels.
• Ensure all store housekeeping tasks are completed (cleaning, dusting, sweeping, mopping, trash removal).
• Ensure 24/7 execution of guest service programs and processes.
• Handle cash processes including deposits, lottery, gift cards, and checks where applicable.
• Replenish products to maintain in-stock conditions.
• Address inquiries and handle guest complaints.
• Check in external and internal vendors per established guidelines.

• Competitive salary and opportunities for growth with a Talent Development Team providing trainings.
• Health and wellness benefits (medical, dental, vision, life) and additional wellness support.
• 401k with company match.
• Tuition reimbursement after 6 months of service.

• Apply for the role and have your resume reviewed by the hiring manager.
• If your experience fits, a recruiter or manager will contact you.
• Interviews may be conducted in person or via Zoom; additional information will be provided as needed.

• Must be available to work flexible hours including days, nights, weekends, and holidays.
• Must be efficient and organized.
• Must be at least 18 years old and have reliable transportation and a valid driver’s license.
• Ability to access all areas of the store (selling floor, stock area, and register area).
• Ability to reach, bend, twist, stoop, kneel, crouch, climb, and lift up to 25 lbs during a shift.
• Work in intermittent temperatures (i.e., cooler, outside, etc.).

• High School Diploma or GED

Wage Disclosure: $16.00 - $17.00 /hr

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law.

If you have a disability and need an accommodation to apply, please contact our recruiting department at .

Disclaimer:
Global Partners does not use lie detector tests for employment decisions. In Massachusetts, lie detector tests are illegal as a condition of employment; violating this law can lead to penalties.