Standards Specialist

About the Organization Twincraft is a custom contract manufacturer of high-quality personal care products, working with many of the world's top skincare brands such as Native, Necessaire, Lume, Glossier, and Dr. Squatch. We are a $100 million dollar company with over 350 employees and two facilities in Williston and Winooski, Vermont.

We work to create an environment for our employees where each person can grow personally and professionally within our walls, while still enjoying the high quality of life for which the Burlington, Vermont area is known for. We provide an open and flexible environment where we work together every day to create a custom product. Feel accomplished at the end of every day and do it with people who share these values:

• Love to challenge their own assumptions and collaboratively create new possibilities.
• Like to creatively problem solve with others.
• Are doers, want to make things happen & get things done.
• Like to combine technical skills with intuitive experimentation.

Join our team and be part of a growing, local, family-owned business!

Exempt/Non-Exempt Exempt

Full-Time/Part-Time Full-Time

Shift Days

The Standards Specialist supports Good Manufacturing Practices (GMP) and Good Documentation Practices (GDP), including the FDA’s ALCOA++ data integrity principles, for cosmetic and OTC drug-cosmetic products manufactured by Twincraft Skincare. The role manages and verifies manufacturing records, investigations, and change controls; supports audits; and maintains accurate, current, inspection-ready records. Working across Quality, Manufacturing, R&D, and other departments, the specialist drives continuous improvement and ensures activities meet applicable procedures, regulatory requirements, customer expectations, and company standards.

• Maintain and support GMP documentation systems, ensuring accuracy, completeness, traceability, and compliance with regulatory standards.
• Lead and support investigations of deviation, non-conformance, and out-of-specification results.
  • Perform root cause analysis and support development of corrective and preventive actions (CAPA) as appropriate.
• Manage compliance records and workflows within ETQ (or equivalent Quality Management System (QMS) platform).
• Support the creation, revision, and lifecycle management of Standard Operating Procedures (SOPs).
• Support training program administration, including tracking, documentation, and coordination of GMP and compliance training.
• Support internal and external audits, including preparation, documentation retrieval, and follow-up on findings.
• Conduct and support laboratory investigations related to quality or compliance issues.
• Identify and drive continuous improvement initiatives across quality and compliance processes.
• Support change control processes, ensuring proper documentation and cross-functional review.
• Maintain document management systems, ensuring version control, retention, and accessibility of controlled documents.
• Identify unusual trends, non-conformances, or other potential concerns and elevate them to the appropriate personnel.
• Support company adherence to policies and procedures, practices associated with held certifications and regulatory commitments.
• Maintain accurate, timely, and complete documentation and data associated with assigned responsibilities.
• Communicate compliance, quality, and documentation concerns promptly and objectively.
• Support operational flexibility and changing business needs at Twincraft without compromising product quality, compliance, or data integrity.
• Work cross functionally with all departments within Twincraft.
• Support and adhere to Twincraft's policies, procedures, and values.
• Perform other duties as assigned.

• Ability to objectively make decisions in a fast-paced and dynamic environment.
• Ability to shift with the needs of the business, in a flexible, fluid way.
• Effectively communicate with internal departments, external auditors, and customers as appropriate.
• Strong attention to detail and commitment to accuracy.
• Proficiency in data entry, Microsoft Outlook, Word, Excel, and experience with QMS platforms such as ETQ.
• Ability to analyze, inquire, and investigate simple and complex challenges and opportunities.
• Ability to think outside the box to create opportunities, alternative solutions, and solve problems.
• Possess a positive attitude.

Demonstrated experience in manufacturing and quality…