Retail Keyholder; Store

Game Stop is committed to delivering the latest and greatest in gaming products and exceptional service. As a leading global retailer, our mission is to create unforgettable experiences for gamers worldwide.

With moderate supervision, the Retail Keyholder assists the store management team in executing and supervising all store activities, ensuring products are accessible, engaging customers, maintaining a clean environment, and fostering loyalty.

• Provide best-in-class guest service: greet guests promptly, respond to questions and concerns courteously, assist with gaming needs, inform about promotions and the trade-in program, recommend additional items, apply selling behaviors in each transaction, and express gratitude to every guest. Prioritize guests over tasks and circulate throughout the store.
• Support the shopping environment, including visual and operational elements, and nurture guest relationships that lead to sales and repeat business.
• Process guest purchases and returns accurately via POS, ensuring top‑notch service.
• Address guest comments or questions in person or by phone, answering calls promptly and professionally.
• Promote Game Stop’s unique guest benefits, such as title reservation and Pro Rewards loyalty programs.
• Maintain store cleanliness, organization, and merchandising, including restrooms, per company guidelines, and ensure all fixtures and equipment are operational.
• Complete omni‑channel orders daily.
• Safeguard company assets through effective inventory control and loss prevention practices; perform scam awareness, safety best practices, and bank deposits as required.
• Conduct store inventory counts, restock merchandise, and move products from stockroom to the front of the store, ensuring proper representation, organization, and alphabetization.
• Support store management in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
• Count, balance, and reconcile daily business transaction totals accurately in POS, complete closeout paperwork and bank deposit slips, and ensure sufficient cash and change for sales transactions.
• Check shipments for discrepancies or shortages, record discrepancies in POS, and report to the appropriate manager.
• Process defectives, recalls, and stock pulls accurately, ensuring proper labeling and packing lists.
• Inspect associates' and leaders' packages or belongings at store closing or shift end.
• Supervise and delegate tasks to Sales Associates in the absence of management.
• Consistently adhere to Game Stop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.
• Follow all opening and closing procedures.
• Observe associate performance and provide timely and appropriate feedback to store management.

• Provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required.
• At least 1 year of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.
• Must be able to work alone, stand, and move throughout the store unassisted for up to 10 hours per day.

• Exceptional guest service skills.
• Provide genuine and friendly assistance to every guest during each visit.
• Demonstrate clear verbal and written communication and listening skills, both in person and on the phone, using spoken and written English; bilingual English/Spanish speaking and writing skills preferred.
• Work in a fast‑paced, rapidly changing environment.
• Meet associate performance expectations, including attendance, professional dress, and grooming requirements.
• Operate the POS computer system and properly complete the required paperwork.
• Possess basic math skills and alphabetizing skills.
• Self‑motivation and ability to work as a team to complete necessary tasks in a timely manner.
• Problem‑solving skills and judgment abilities.
• Follow instructions furnished in written, oral, or diagram form.
• Deliver bank deposits following loss prevention safety guidelines.
• Work a flexible schedule, including extended hours/days as…