Customer Service Representative- Onsite in Willmar, Minnesota

Northern Radiator is growing, and we're excited to add a Customer Service Representative to our team in Willmar, MN!

Join a company where teamwork, customer care, and employee ownership come together to make a difference every day. If you're passionate about helping customers and being part of a winning team, we'd love to hear from you!

Northern Radiator is a 100% EMPLOYEE-OWNED COMPANY.

Northern Radiator provides high-quality heating and cooling products for automotive, agricultural, truck, industrial, and racing product industries. Northern Radiator has been in business for over 55 years. Our headquarters, manufacturing facility, and primary distribution facility is located in Willmar, Minnesota, with multiple regional distribution centers located throughout the U.S.

Northern Radiator is searching for a full-time Customer Service Representative to join our team located in Willmar, Minnesota. The Customer Service Representative is responsible for interacting with customers, prospects, vendors, and internal staff. This position will provide over-the-phone customer support, product information, processing orders, return policy solutions, and resolving customer inquiries, requests, and concerns.

• Experience or knowledge in automotive, heavy‑duty truck, or agricultural parts is preferred.
• Candidates must have excellent listening, interpersonal, and verbal communication skills with strong customer orientation.
• Previous experience in a call center environment is preferred.
• Ability to exhibit poise, composure, and confidence when confronting stressful or high‑pressure situations.
• Candidates must have experience in Microsoft Office Suite:
  Word, Excel, Outlook.
• Exhibits a strong commitment to dependability and reliability with the ability to gain the confidence and respect of the customer base.
• Must be able to successfully pass a criminal background check

• Northern Radiator genuinely cares about all of our employees. You are a name- not a number. Average employee tenure is over 11 ½ years.
• Employee Ownership & Ownership Culture- be part of something greater than “just a job”. Northern Radiator is 100% Employee Owned.
• Excellent Benefit Package: health, dental, vision, and accident insurance.
• Paid vacation and paid holidays.
• Retirement plans:
  Employee Stock Ownership Plan (ESOP), 401K plans; both pre‑tax and post‑tax options are available.
• Stable and consistent hours with a flexible work‑life balance.

Company hours are Monday‑Friday, 8:00 a.m. to 5:00 p.m.

Learn more about Northern Radiator at:

Northern Radiator is an Equal Opportunity Employer.