Loan Originator​/Assistant

The Loan Originator/Assistant works closely with a Mortgage Loan Officer (MLO) and plays an integral role in the mortgage lending process. This position has three primary roles:

• Provides critical support to Mortgage Loan Officers by helping manage the loan pipeline and ensuring a seamless loan experience for borrowers.
• Manages the loan file from Loan Officer handoff through underwriting pre approval and disclosure preparation.
• Independently evaluates borrower eligibility, runs automated underwriting systems, gathers and organizes necessary documentation, and maintains consistent communication with all stakeholders
• Documentation Management:
  Collect, organize, and validate/review all required paperwork (e.g., income, credit, identification) according to investor and program guidelines.
• Borrower Communication:
  Maintain ongoing communication with borrowers to provide updates, collect outstanding documents, and resolve questions or concerns.
• Interpret and apply agency and investor guidelines (Conventional, FHA, VA, USDA; Non QM as applicable). Identify eligibility risks, overlays, and constraints early in the process before handing file off to Loan Processing. Including restructures in the event a file needs a restructure after sending to loan processing or underwriting.
• Eligibility and Credit Review:
  Evaluate borrower eligibility by analyzing credit reports, income, assets, and automated underwriting findings; report results to the MLO or supervisor.
• File Preparation:
  Assemble and deliver complete loan files to the processing team for submission to underwriting.
• Complete income calculations for all loan files as requested by the Loan Officer using the designated income calculation vendor tool, ensuring accuracy and consistency in borrower qualification assessments.
• Customer Service and Support:
  Assist MLOs with client communication and follow-up to enhance the borrower experience and support successful loan closings.
• Administrative Support:
  Perform data entry, maintain system records, schedule appointments, and assist with general clerical duties.
• Ensure timely and compliant communication updates are provided to borrowers, referral partners, and real estate agents throughout the loan application lifecycle by leveraging the Loan Origination System (LOS) and vendor tools such as Bonzo and nCino, while maintaining strict adherence to Nonpublic Personal Information (NPI) regulations.

• Self-source and originate loans in their market
• Credit Xpert for the bank
• Originate HELOC’s for branch
• Originate MN Housing Finance Agency Fix Up loans for all the MLO’s
• Originate Construction Loans for the branch
• Originate employee loans for the bank
• Assist MLO in data mining opportunities in CRM (i.e. refi’s, denials, withdrawn, post close, old pre-approvals. This is at the request of the MLO as it is their primary accountability.

• Participates in all required BSA training and demonstrates knowledge of BSA relative to job responsibilities.
• Responsible for security as it applies to this position.
• Perform additional duties as assigned to support team and organizational goals.

At Heritage Bank, we are committed to a customer-centric, service-driven culture. We operate under the following core standards:

• Mission:
  Help people succeed financially.
• Ethics:
  Always do the right thing.
• Solutions:
  Bring…