Assistant Store Manager

The Assistant Store Manager is responsible for maximizing donations to ensure sales and revenues are met by providing leadership and guidance to create a store environment focused on customer service and employee satisfaction, while executing store operations within organizational guidelines. Provides supervision and direction to employees while performing job duties in support of Goodwill-Easter Seals’ mission and values.

• Directs and controls day-to-day activities and assumes Manager on Duty role when on the sales floor; makes timely, high-quality decisions using analysis, experience, and judgment.
• Models and directs excellence in customer service by ensuring employees provide fast and accurate service at the registers and that customer concerns and complaints are handled to the customer/donor’s satisfaction at store level.
• Maximizes donations and controls inventory levels by ensuring all saleable products reach the sales floor through monitoring and coaching production staff to achieve production expectations.
• Leads production team in creating a friendly and engaging environment with donors.
• Ensures all reporting is accurate and completed on time.
• Ensures proper authorization procedures are followed at the point-of-sale and maintains proper cash controls.
• Responsible for effectively directing and controlling all day-to-day activities.
• Follows policies and procedures and executes directives in a timely manner.
• Demonstrates a strong networking relationship within the community and builds strong relationships with peer group and other GESMN store locations and partners.

• Generates high employee morale and productivity by creating an atmosphere that consistently recognizes and rewards individual initiative and teamwork.
• Gives prompt, constructive (formal and informal) feedback, including helping employees create individual development plans, coaching employees on performance, and assisting in performance documentation.
• Recruits, develops and manages a diverse staff. Participates in hiring decisions.
• Ensures employees are trained on organizational rules, policies, and procedures.
• Keeps immediate supervisor promptly and fully informed on all issues.
• Ensures participants’ work plans are up to date and complete; assists in completing participants’ work assessments; provides timely feedback and reporting to Career Navigators on participants’ progress and issues.

• Meets weekly with management team to understand, plan, and execute business performance strengths and opportunities.
• Maximizes commercial product margins through pricing, proper presentation, and accurate entry.
• Maintains consistent product flow to the sales floor; ensures appropriate salvage procedures are followed.
• Executes merchandising and housekeeping to standards; creates merchandising plans for seasonal sets and executes the plan through others.

• Meets weekly with management team to plan, update, and improve business.
• Educates customers and employees on GESMN’s mission.
• Understands and actively supports the organization’s inclusion and diversity efforts and works respectfully and effectively across cultures.

• Follows and holds employees accountable for adhering to loss prevention and safety procedures and initiatives; this includes ensuring that the team follows all Personal Protective Equipment (PPE) requirements, facilitating and participating in monthly safety meetings and drills with employees, and ensuring employee safety certification and training are complete and documents.
• Actively works to reduce workers’ compensation incidents and customer accidents.
• Ensures all customer accidents and workers’ compensation…