General Manager

The General Manager is responsible for maximizing sales and revenues to meet Donated Goods Retail's commitment to the mission and values of Goodwill-Easter Seals MN. This position provides high-level leadership and guidance through development and training of store personnel and store operations.

• Delivers excellent customer service and handles all customer and donor concerns in a timely and effective manner to the satisfaction of the customer/donor.
• Ensures there is a Manager on Duty (MOD) at all times.
• Directs execution of implementation guide, merchandising principles and signage standards.
• Provides clear communication to store team.

• Creates superior capability by attracting, developing and retaining talent.
• Identifies and evaluates trends in employee strengths and opportunities and provides direction for training and development for future growth and professional opportunities.
• Responsible for high store engagement and productivity by creating an atmosphere of recognition and reward for individual and team contributions.
• Ensures the highest level of integrity and partners with Human Resources on employee concerns and grievances.

• Communicates issues to District Manager in a timely manner.
• Maximizes donations and controls inventory levels. Analyzes sales, expense and revenue information to maximize contribution to the mission.
• Maximizes commercial and purchased margins through the execution of set work instructions.
• Translates business initiatives into clear team and individual objectives.
• Monitors community and customer trends, including competitor sales and strategies.

• Partners with volunteer services to ensure a positive relationship with the store’s community.
• Executes job duties in a manner that promotes employment and quality participant experiences.
• Facilitates and participates in partnerships with Case Managers and Retail Liaison when appropriate to enhance the participant and community experience.
• Establishes a store presence in community events and meetings.
• Supports and promotes Goodwill-Easter Seals mission and values.

• Directs employees in adhering to loss prevention and safety procedures and initiatives.
• Actively works to reduce workers’ compensation incidents and customer accidents.
• Ensures all customer accidents and workers’ compensation reporting is completed accurately and on time.
• Identifies potential facility concerns and addresses them in a timely and cost-effective manner.

• Responsible for being familiar with GESMN’s employee handbook and organizational policies, as well as where to find the most up-to-date versions on the intranet.
• Responsible for learning, understanding, and practicing all safety policies and procedures set forth by the Human Resources and GESMN executive team.
• Other duties as assigned.

• Ability to communicate effectively with supervisors, employees and customers
• Proficient in Windows and Microsoft applications
• Ability to work independently and coordinate multiple projects simultaneously
• Excellent organizational and administrative skills with the ability to prioritize
• Strong attention to detail
• Strong analytical, problem solving and strategic thinking skills
• Strong people management and coaching skills
• Knowledge/expertise working with persons with disadvantages and/or disabilities and barriers to employment
• Ability to recruit high quality individuals and build a strong team
• Ability to handle sensitive and confidential information appropriately
• Ability and desire to provide excellent customer service
• Ability to interact with a diverse population in a human-services setting

• 3-5 Years of relevant experience required
• Bachelor’s or Associate degree preferred

Additional Postings available from Goodwill - Willmar (Goodwill-Easter Seals Minnesota)