Retail Sales Associate WILLMAR | 1st St S

Retail Sales Associate WILLMAR | 1st St S All in Avg. $30

Join to apply for the Retail Sales Associate WILLMAR | 1st St S All in Avg. $30 role at Arch Telecom.

We’re a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customers demand! Do you think you have what it takes to be an Archer? If so, keep reading!

Arch Telecoms Mobile Associates (MA) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecoms Core Values. Our MAs are brand ambassadors, creating energy and excitement around our products and services. They thrive in a fast‑paced fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships.

They continuously build expertise in uncovering customer needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where you will be expected to work with your team to build required skills and expertise in preparation for a promotion to Mobile Expert upon training completion.

Learn and build proficiency in customer service, while concurrently providing a best in class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store
• Exploring individual needs and providing hands‑on demonstrations of the latest and greatest technology in-store.
• Side‑by‑side selling to find personalized solutions beyond the bare‑bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up‑and‑coming Internet of Things (IOT) devices.
• Guiding customers through their purchasing experience with thoughtful questions, informative answers and sharing your expertise.

Approaching service and sales needs with patience, honesty, and empathy.

• How our ever‑expanding coverage stacks up in our customers’ neighborhoods, providing them with a lightning‑fast LTE network!
• Why plans and services let our customers live unlimited, feel the love, stay connected and go further.
• How we’re redefining how wireless is done, down to device and account inspection, review and troubleshooting.

Complete training on in‑store experience, new skills and processes, knowledge of systems and reference resources.

Build relationships with and partner with employees across channels, including business and customer service to collectively own the customer experience and resolve issues, creating a seamless, run‑around‑free environment. Successfully identify and hand‑off small business leads. Develop strong peer relationships where we are all accountable for the company’s success. Be willing to have a good time while providing first‑class customer experience.

• A strong desire to learn and master the skills required of our customer advocates and to build meaningful connections with our customers.
• Competitive drive and a confidence to succeed in a fast‑paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
• Effective at balancing customer experience and performance goals.
• 6 months of customer service and/or sales experience, retail environment preferred.

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay
• Uncapped commission earnings
• Automatic raises when reaching attainable milestones
• Exciting opportunities for career advancement
• A culture of care & excellence
• Health Benefits for Full Time Employees
• BONUSES:
  Monthly sales incentive programs, contests, rewards and more.