Field Service Technician

Join to apply for the Field Service Technician role at TDS Telecommunications LLC

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

• Assist with on‑site installation, troubleshooting, testing, splicing, repairing, and maintaining telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities, and other TDS products & services for new and existing customers.
• Identify location of defective cable using various test equipment and repair buried, aerial, underground, and customer cable. Locate cable and fiber in response to customer requests and construction needs.
• Perform pole climbing and operate construction equipment as required.
• Locate, identify, and mark company underground and buried facilities to prevent damage. Keep orderly log of all locate requests in our exchange area.
• Perform cable fault acceptance tests on newly constructed facilities.
• Provide troubleshooting support techniques and corrections. Respond to “trouble” dispatches.
• Provide support for enhancing and maintaining record systems (cross connects, line groups, network elements, etc.).
• Provide excellent customer service and proactively educate and sell TDS products and services to customers.
• Gain working knowledge of RUS Standards and grounding practices associated with splicing and maintenance of outside plant facilities and equipment.

• Valid driver’s license.
• Follow TDS attendance guidelines to meet business needs.

• Successfully complete customer‑specific requirements, which may include a background check administered by the customer.
• Available for on‑call/standby responsibilities and may require occasional travel.
• Willing to work overtime as needed.
• Successfully pass all components of the Safety Course curriculum.
• Maintain DOT requirements for operating vehicles with a combined GVRW >10,000 lbs.
• A+ certification and computer networking experience.
• Gain an understanding of telecommunications products and services (inside wiring/cable, internet/intranet, bonding & grounding, data & computers/ transmission concepts, fiber optic transmission, static sensitive equipment, color codes, structured wiring, video/CATV/DBS installation, inventory systems, cable locating, battery maintenance, key systems/PBX, centrix, switch maintenance, voicemail, special circuits, fiber terminals, subscriber CXR terminals, T‑1s, ISPs, DSL, ISDN voice & data, testing & certifying loops).
• Practical knowledge of computer applications (databases, trouble/repair/dispatch systems, plant record systems, MS Outlook, MS Word, MS Excel).
• Ability to work and make decisions independently with little or no supervision.
• Demonstrated customer service and sales skills, and effective communications skills (verbal and written).
• Proven organizational skills and ability to multi‑task.
• Operate vehicles with manual transmissions.

Regularly required to sit, stand, write, and operate a computer keyboard, standard office equipment, and telephone. Frequently move, stoop, kneel, crouch, or crawl. Frequently lift and/or move up to 50 pounds and occasionally up to 100 pounds. May work outdoors, in mechanical/equipment rooms, and possibly extreme weather conditions. Exposed to moving mechanical parts and heavy equipment.

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs
• Short‑Term & Long‑Term Disability
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

$22.62/Hr. – $33.94/Hr.