Field Service Technician-Network

Overview

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

Due to in‑field support and on‑call requirements, the selected individual must reside within a 60‑minute driving distance from the New London, MN warehouse located at 7901 Chapin Dr NE, New London, MN 56273.

This position may be hired at either a Field Service Technician (requisition ‑28389), Field Service Technician‑Network (‑28390), or Field Service Technician‑Network Specialist (‑28391) level depending on skills and qualifications.

• Assist with and perform on‑site installing, troubleshooting, testing, splicing, repairing, and maintaining telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities, and other TDS products & services for new and existing customers. Identify location of defective cable using various test equipment and repair buried, aerial, underground and/or customer cable.
• Locate cable and fiber in response to customer requests and/or construction needs. Pole climbing and operating construction equipment is required.
• Locate, identify and mark company underground and buried facilities to prevent damage. Keep orderly log of all locate requests in our exchange area. Perform cable fault acceptance tests on newly constructed facilities.
• Assist with and provide troubleshooting support techniques and corrections. Respond to “trouble” dispatches.
• Assist with and provide support for enhancing and maintaining record systems (cross connects, line groups, network elements, etc.).
• Provide excellent customer service. Proactively educate and sell TDS products and services to customers.
• Gain working knowledge of RUS Standards and grounding practices associated with splicing and maintenance of outside plant facilities and equipment.

• 1+ year basic technical telecommunications experience
  -or- current/prior military service with honorable discharge.
• 6+ months of basic fiber optic and/or copper cable splicing and repair, installation and repair, or switch training.
• Must have and maintain a valid driver’s license.
• Must follow the TDS attendance guidelines in order to meet TDS’s business needs, including obligations to our customers.

• Upon hire, successfully complete customer‑specific requirements, which may include a background check.
• Available for on‑call/standby responsibilities and may require occasional travel. Willing to work overtime as needed.
• Successfully pass all components of the Safety Course curriculum.
• Ability to maintain DOT requirements in relation to operating vehicles with a combined GVRW of >10,000 lbs.
• Strong technical understanding of fiber and copper plant installation and troubleshooting.
• Understanding of telecommunication products and services:
  Inside Wiring/Cable, Internet/Intranet, Bonding & Grounding, Data & Computers/Transmission Concepts, Fiber Optic Transmission, Static Sensitive Equipment, Color Codes, Structured Wiring, Video/CATV/DBS Installation, Inventory Systems, Cable Locating, Battery Maintenance, Key Systems/PBX, Centrex, Switch Maintenance, Voicemail, Special Circuits, Fiber Terminals, Subscriber CXR Terminals, T‑1s, ISPs, DSL, ISDN Voice & Data, Testing & Certifying Loops To Support Data, Voice, and/or Video.
• Practical knowledge/experience with computer applications including (but not limited to):
  Databases, Trouble/Repair/Dispatch Systems, Plant Record Systems, MS Outlook, MS Word, MS Excel, MS Explorer, and CD‑ROMs.
• Ability to work and make decisions independently with little or no supervision.
• Demonstrated customer service and sales skills, as well as effective communication skills (verbal and written) for interaction with internal and external customers.
• Proven organizational skills and ability to multi‑task.
• Ability to operate vehicles with manual transmissions.