Customer Support Specialist

As a Customer Service Specialist at Best Laminate, you will be the first point of contact for our customers. You will communicate with customers by phone, email, chat, and in person. From answering product questions to guiding customers through purchases, you will play a key role in delivering an outstanding experience.

This is a cross functional role that combines customer service and sales. You will have the opportunity to grow professionally while making a direct impact on our customers and our business success.

• Assist customers by phone, email, chat, and in person
• Provide knowledgeable answers about product features, pricing, and availability
• Create estimates, process orders, and track shipments
• Handle returns, exchanges, warranties, and complaint inquiries with professionalism
• Maintain accurate customer records and update account information
• Meet individual and team sales and service goals, generating leads when possible
• Follow company communication standards while working independently
• Work flexible shifts, including weekends and holidays when needed

• Education:
  
  High school diploma required. Bachelor’s degree preferred.
• Experience:
  
  Previous customer service, call center, or collections experience required.
• Experience with Contivio or Net Suite is a strong plus.

• Strong verbal and written communication skills
• Ability to manage a high volume of calls, emails, and chat conversations
• Strong organizational and time management abilities
  
  Detail oriented, analytical, and resourceful
• Team oriented, positive, patient, and empathetic
• Competitive compensation with commission earning potential
• Annual performance review and bonus opportunity
• Health, dental, vision, and life insurance
• Paid time off and paid holidays
• Employee discount on flooring products
• Complimentary catering when sales goals are achieved
• The typical pay range for this role is $17.00 to $25.00 per hour, plus commission. Compensation is based on experience, skills, and qualifications.

Since 2003, Best Laminate has been a family owned business with a passion for flooring. We have grown into one of the nation’s leading online flooring retailers by staying true to our values.

• Family:
  Treat each other with respect, compassion, and support
• Passion:
  Go above and beyond for our customers
• Integrity:
  Lead with honesty and fairness
• Energy:
  Stay motivated and positive at work
• Innovation:
  Always strive for improvement

Learn more here:

We have sold millions of square feet of flooring nationwide, and we are still growing. Join us as we continue to build the future of flooring retail.

Apply today to start your journey with Best Laminate.

• Entry level

• Full-time