Call Center Specialist

Responsibilities

• The call center specialist is responsible for coordinating aspects of the admissions process, including efficient and effective handling of inquiry calls, processing referrals for possible admission, and communicating with referral sources and customers who present for assessment. Additional responsibilities include insurance verification, patient registration, vitals, wanding, patient observations, scheduling evaluations, admission processing, bed board monitoring, belongings searches, and other non-clinical duties as assigned by the admissions leadership team.

It takes passion and dedication to meet the behavioral health needs of our community. Windsor Laurelwood Center for Behavioral Medicine, located in Willoughby, Ohio, provides high-quality behavioral health and substance abuse treatment services to adults, adolescents, and children. We offer both inpatient and outpatient programming to meet healthcare needs. The team at Windsor Laurelwood is dedicated to helping individuals regain control of their lives.

Windsor Laurelwood is part of Universal Health Services, Inc. (UHS), one of the nation’s largest and most respected providers of hospital and healthcare services. UHS has built a strong track record of achievement and performance, with notable milestones and a broad national presence.

• Education: A bachelor’s degree from an accredited college or university in social work, psychology, mental health, or a related field preferred, or an LPN license.
• Experience: A minimum of one year of experience in human services, social services, psychiatric/mental health, or a call center setting, performing administrative duties including crisis intervention, telephone triage, and managing inquiry calls with a customer-service focus.
• Knowledge: Ability to interface with customers in a calm, professional manner; knowledge of crisis and behavior management; excellent organizational skills with the ability to multitask; ability to navigate computer systems and use faxing and copying. Data entry and computer experience is preferred.
• Work Environment: Indoor work environment with long periods of sitting, proximity to people, and potential exposure to distracting noises.

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and support recruitment, selection, placement, promotion and compensation without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We value diversity and inclusion among our teammates.

At UHS and all subsidiaries, our Human Resources departments and recruiters help prospective candidates by matching skill-set and experience with the best possible career path. During the recruitment process, no recruiter or employee will request financial or personal information via email. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, contact us at  or

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industries:
  Mental Health Care

Bedford Heights, OH $15.00-$17.00 — 4 months ago