Staffing Manager, Healthcare

Happy to Help Caregiving provides non-medical in-home care to clients who need support, consistency, and companionship. Our mission is to surround clients with compassionate caregivers who live the "Happy to Help" mindset.

Reliable care starts with reliable staffing. The Staffing Manager plays a key role in keeping schedules stable, supporting caregivers, and helping clients and families feel informed, respected, and cared for.

Happy to Help Caregiving is hiring a Full-Time Staffing Manager to manage caregiver schedules, fill open shifts, support caregiver communication, and coordinate daily staffing needs for our home care clients.

This is a full-time, office-based position for someone who is organized, calm under pressure, comfortable communicating by phone and text, and able to balance urgency with professionalism. The Staffing Manager plays an important role in helping clients receive reliable care while also supporting caregivers with clear communication, fair expectations, and consistent follow-through.

A strong candidate may come from home care, healthcare administration, staffing, scheduling, recruiting, customer service, operations coordination, call center work, or another fast-paced service environment. Direct home care experience is helpful, but many parts of this role can be trained for the right candidate with strong communication skills, good judgment, accountability, and a willingness to learn.

This position focuses on scheduling, staffing coordination, caregiver communication, and office-based operational support.
This role is not required to physically cover caregiver shifts.

The Staffing Manager is responsible for keeping caregiver and client schedules organized, accurate, and updated. This includes matching caregivers to clients based on availability, skills, location, client needs, preferences, and personality fit.

• Maintain accurate caregiver and client schedules in the company scheduling system.
• Fill open shifts and respond quickly to call-offs, schedule changes, and staffing gaps.
• Match caregivers to clients in a thoughtful way that supports reliability, continuity of care, and positive client experiences.
• Track caregiver availability, attendance, schedule updates, and communication preferences.
• Communicate schedule changes clearly and promptly to caregivers, clients, families, and office team members.
• Help prevent avoidable scheduling issues by staying organized, following up, and planning ahead.

The Staffing Manager serves as a regular point of contact for caregivers. This role requires both support and accountability. The goal is to help caregivers feel informed, respected, and prepared while also making sure expectations are clear and followed.

• Communicate regularly with caregivers regarding schedules, open shifts, availability, expectations, and updates.
• Support caregiver engagement and retention through professional, respectful, and timely communication.
• Provide clear feedback, coaching, recognition, and follow-up.
• Address attendance concerns, call-offs, communication issues, and schedule reliability concerns in a fair and professional manner.
• Help caregivers understand company expectations while maintaining a positive, team-focused culture.
• Escalate concerns to leadership when additional support, documentation, or corrective action may be needed.

The Staffing Manager helps ensure clients and families receive timely, respectful, and accurate communication about staffing and scheduling.

• Communicate professionally with clients and families when schedules, caregiver assignments, or staffing updates change.
• Listen to concerns and provide clear, calm updates.
• Help resolve staffing-related issues when possible and involve leadership when needed.
• Support continuity of care by helping clients and families feel heard, respected, and informed.
• Maintain confidentiality and professionalism when discussing client, caregiver, or company information.

Strong documentation and follow-through are essential in this role. The Staffing Manager is expected to keep scheduling, communication, and follow-up items organized and current.

• Document schedule changes, caregiver communication, client updates, service exceptions, call-offs, and…