Tag & Title Coordinator; In-Store Sales

Tag & Title Coordinator (In-Store Sales)

Actively hiring for an experienced full‑time Tag & Title Coordinator at AAA Club Alliance in Willow Grove. Join our team and drive sales while delivering exceptional customer service.

• Base compensation: $16.85 to $21.54 per hour (adjusted for experience, location, and other factors)
• Average incentive pay: $162.00 – $580.00 per month
• Store hours:
  Monday – Friday, 8 AM – 6 PM;
  Saturday, 8 AM – 5 PM (no Sundays)
• Full‑time schedule: 37.5 hour work week
• Paid time off: up to three weeks during the first year

2506 West Moreland Road, Willow Grove, PA 19090

• Process driver’s license and vehicle registration applications
• Answer inquiries regarding state regulations on driver license and vehicle titling/registration
• Lead and mentor title clerks, ensuring accurate completion of title processes
• Assemble and submit all applications to state or Tag & Title Administration, meeting schedules
• Document, research, and resolve rejected applications and errors
• Upsell and cross‑sell AAA products such as memberships, credit cards, and insurance referrals
• Answer overflow calls for Roadside Assistance during peak volumes
• Assist in cashiering and IDEMIA services as backup

• Sales and customer service experience, ideally in a lead role, with emphasis on accuracy and results
• Knowledge of Motor Vehicle Title system or prior tag/title work (preferred)
• Excellent written and oral communication skills for engaging customers and explaining AAA membership value
• Computer proficiency—multiple websites and programs in a fast‑paced retail environment
• Notary Public designation, or ability to obtain within six months of employment
• Completion of required Title Service Agent training workshops
• High school diploma or equivalent
• Pass pre‑employment and post‑employment screenings (criminal, drug, etc.) and any necessary membership licenses

• Complete Online Messenger (OLM) Certification testing within 90 days of authorization
• Complete Basic Agent Services Training within two weeks of hire
• Complete Advanced Agent Services Training every two years

• Medical, dental, and vision plan options
• Up to 2 weeks paid parental leave
• 401(k) plan with company match up to 7%
• 2+ weeks of PTO in the first year
• Paid company holidays
• Volunteer opportunities (plus 1 volunteer day per year)
• Free AAA membership
• Learning reimbursement up to $5,250 per year
• Additional benefits available—see our Benefits Page for details

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. We are committed to cultivating a welcoming and inclusive workplace, welcoming candidates of diverse backgrounds and experiences. Hiring decisions are based on qualifications and job performance.