Front Desk Agent

Additional Information:
This hotel is owned and operated by an independent franchisee, Newcrest Image Management. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job Summary

Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

Job Duties & Functions

Approach all encounters with guests and associates in a friendly, service oriented manner

Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)

Maintain regular attendance in compliance with Dash Group of Hotels' standards, as required by scheduling which will vary according to the needs of the hotel

Comply at all times with Dash Group of Hotels' policies, standards and regulations to encourage safe and efficient hotel operations

Greet and welcome all guests approaching the Front Desk in accordance with Dash Group of Hotels' standards; maintain a friendly and warm demeanor at all times

Maintain proper operation of the telephone switchboard and ensure that all Dash Group of Hotels' performance standards are met

Handle requests for information, mail and messages in an efficient and courteous manner

Answer guest inquiries about hotel service, facilities and hours of operation

Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.

Establish and maintain good communications and team work with fellow associates and other departments within the hotel

Be aware of all rates, packages and special promotions;
Be familiar with all in house groups;
Be aware of closed out and restricted dates

Obtain all necessary information when taking room reservations and follow rate quoting scenario

Be familiar with all Dash Group of Hotels' policies and house rules as well as hospitality terminology

Have knowledge of and assist in emergency procedures as required

Handle check-ins and check-outs in a friendly, efficient and courteous manner

Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system

Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms

Use proper two-way radio etiquette at all times when communicating with other associates

As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members

Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel

Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

Access to back of house areas of the hotel and sensitive information

Demonstrated ability to handle cash, prepare and deposit cash drops, secure and balance bank

Interact and occasionally have unsupervised contact with guests and/or colleagues

Access and control to sensitive areas in the hotel premises, including Master Keys and/or guestrooms, Storage/Liquor Room, and secured file cabinets

Maintain a high level of trust and responsibility

Represent the company with certain level of reputation and good character as well as exercise sound judgement

Education & Experience

High School diploma or equivalent required;
College course work in…