HM Store Manager Willow Grove Park Mall

About the Role

As a Store Manager, you’ll be responsible for the total holistic omni customer experience in your store, ensuring high visual and commercial curation & standards according to the store format location and global & regional strategies. You have the responsibility of leading the full store team to excel. You create an inclusive culture that promotes collaboration and entrepreneurial spirit and are responsible & aware of the store’s strengths, opportunities, and competitors.

You’ll also be the person who analyzes and follows up on sales, creating plans to optimize results and profits.

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:

• Responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to your store format environment, global guidelines and regional strategies.
• Represent yourself and the H&M brand positively during all customer interactions.
• Establish, analyze, and follow up on sales & budget goals, and create plans to optimize results.
• Ensure personal customer service is provided in all areas of the store, ensuring your team initiates customer interactions, guiding customers through fashion stories and works towards actively selling our products.
• Following up that your teams are actively promoting our Customer Loyalty App & in-store sustainability initiatives.
• Schedule to budgeted hours plan in line with sales budget and commercial activities.
• Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges.
• Be aware of your store strengths and opportunities, identifying commercial opportunities and acting on them. Maintain competitor awareness & knowledge.
• Manage store maintenance in a cost-efficient way.
• Ensure all admin routines for both people and operations are handled in a correct way.

• Keep up to date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers.
• Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions.
• Ensure good understanding of the local area of your store, customers, competition, and fashion trends.

• Responsible for talent and performance management in your store – recruiting, onboarding, upskilling, and developing your team.
• Complete performance evaluations and succession planning to support business needs & team.
• Retain and share your knowledge and skills with your team.
• Strong collaboration with Area team and store leadership team including VMs.
• Ensure excellent communication & professionalism.
• Responsible for the teams planning & scheduling.
• Regular communication to store colleagues to inform, motivate and inspire – daily/weekly meetings, etc.
• Ensure all procedures, routines, security, and legal requirements in all areas of the store are followed.
• Participate in relevant available Onboarding & introduction processes, trainings and courses relevant for your role & future development.

• Ensure a clean and tidy sales floor and back of house.
• Ensure high fashion quality, visual and commercial product presentation, with great garment care.
• Ensure good stock levels and provide input on allocation to relevant area or sales market colleagues.
• Responsible for & supports with the daily opening & closing of store routines and processes.
• Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards, processes, utilizing all tools and technology provided.
• Upkeep & following best practices for any in-store OMNI Services & in-store tech services/tools etc (Instore Care App, Click & Collect, Smart Store etc).
• Secure a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global & local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout the store.
• Update & maintenance of BOH areas for all colleagues (key information, health &…