Front Desk & Referral Optimization Specialist

Rothman Orthopaedics is looking to hire a full time Ancillary Services Support Specialist based in our Willow Grove, PA office! This position will require travel to offices within the region for coverage purposes.

Schedule:

Monday through Friday 6:30 AM to 3 PM

Job Summary:

The Ancillary Services Support Specialist is a hybrid role that supports the growth and operational performance of Ancillary Services. This position is responsible for increasing internal and external referral capture, building relationships with providers and referral sources, conducting regular site visits, identifying barriers to patient access and utilization, and supporting front-desk operations across Ancillary Services as needed.

Key Accountabilities:

Internal PT referral capture %
Internal MRI referral capture %
External referral volume

Site visits completed per month
- Referring-provider outreach/visits completed

Identified leakage opportunities resolved

Essential Duties:

Develop and execute strategies to increase internal Ancillary referral capture i.e. grid utilization, monitor days out.

Identify leakage opportunities and work with physicians, APPs, managers, and staff to improve utilization.

Build relationships with external referral sources to generate incremental Ancillary volume. Strengthen existing relationships and identify barriers to referrals.

Educate referring offices on available services, locations, access, scheduling processes, and capabilities.

Meet with site leadership and front-line teams to understand operational challenges and opportunities.

Partner with leadership on targeted growth initiatives, outreach campaigns, and new market opportunities.

Help standardize Ancillary workflows and reinforce best practices across locations.

Provide leadership with actionable feedback and follow-up from site visits.

Hybrid cross-coverage for Ancillary front desks as needed and dictated by management.

Serve as an operational resource during staffing shortages, new-site openings, workflow changes, or periods of increased volume.

Ancillary FD support: i.e. scheduling, inbound/outbound call intake, check in.

Reporting as it relates to supporting Ancillary Services.

Qualifications:

High School Diploma3+ years Healthcare, Front Desk or Patient Access/Call Center experience.

Skills:

Multisystem, Microsoft Our Commitment to Employees:

Come work at Rothman Orthopaedics! Our employees are our single greatest asset, as such, we strive to provide a professional, nurturing environment where every member of our team can make a meaningful difference in the lives of others. This commitment to our employees has earned us the distinction as a Top Workplace in Philadelphia by the Philadelphia Inquirer year after year.

Our employees enjoy competitive pay, comprehensive health and dental benefits, tuition reimbursement, paid time off, and retirement savings plans.

Rothman Orthopaedics is an Equal Opportunity employer committed to providing opportunities to all qualified applicants without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. We value developing an inclusive and equitable environment that strengthens our organization and allows us to better attract and retain a diverse workforce that is representative of our patients and our community.

We model our values by creating and enacting practices that encourage participation from all backgrounds, perspectives, and experiences.