Fleet Support Technician

Description

Asplundh Tree Expert, LLC has an opportunity for a Fleet Support Technician to provide fleet drivers, operators and suppliers with maintenance/repair solutions and technical service support.

• Assist drivers, operators, and suppliers as needed. In-bound phone and/or email inquiries may include, but are not limited to:
  • Locating suitable repair locations
  • Troubleshooting
  • Roadside, emergency assistance
  • Warranty and in-service date inquiries
  • Fleet service guidelines
  • General fleet information
  • Rental/Lease Vehicle Management
• Verify work order pricing for repairs and maintenance on company owned equipment.
• Route fleet repair authorization inquiries as necessary.
• Report issues with vendors regarding service as well as parts quality and availability.
• Provides accurate documentation on all maintenance and repair events.
• Maintain open communication with field personnel during major/extended repairs.
• Punctual, regular, and consistent attendance.
• Responds positively to change, offers suggestions for improvements, remains calm and professional when faced with a challenge.
• Can be counted on to carry out assignments carefully and with appropriate follow-up.
• Overcomes obstacles to meet goals. Accepts personal accountability for his/her actions.
• Keeps manager and/or coworkers informed of work progress and other necessary information.
• Work with other groups within department to achieve goals.

• 3+ years' experience in automotive industry (gas and diesel engines), aerial device, tractors, trailers, hydraulics, and other heavy-duty equipment repair and maintenance required.
• Excellent customer service skills dedicated to being the best in the industry.
• Proficiency in Microsoft Office applications and able to learn our internal programs and systems.
• Ability to use phone system in a fast-paced environment with good communication skills.
• Some out-of-town travel required (25% or less)

We offer a competitive range of benefits to support our employees’ health, well-being, and financial security. Medical, dental, and vision benefits are available to all eligible employees on the first day of employment. For more information on the benefits available for this role, please contact the recruiter or hiring manager.

Individuals with a disability who desire a reasonable accommodation can contact the ADA Coordinator by calling  We partner with the Department of Homeland Security/U.S. Customs and Immigration Service to e-Verify all newly hired employees.

An Equal Opportunity Employer.

Please note:

• All job offers are subject to pre-employment drug screening and a background check.
• Unless otherwise noted, we do not sponsor employees for work authorization in the U.S. for this position.

Notice to Agencies:

We only accept resumes from recruiters, employment agencies, or staffing services if a Service Agreement has been signed and we have requested recruitment/staffing services for the specific position. Any unsolicited resumes will become the property of the company, and no fees or compensation will be paid to the recruiter, employment agency, or staffing service.