Fleet Support Technician

Fleet Support Technician

Asplundh Tree Expert, LLC has an opportunity for a Fleet Support Technician to provide fleet drivers, operators and suppliers with maintenance/repair solutions and technical service support.

• Assist drivers, operators, and suppliers as needed.
  • Locating suitable repair locations
  • Troubleshooting
  • Roadside, emergency assistance
  • Warranty and in-service date inquiries
  • Fleet service guidelines
  • General fleet information
  • Rental/Lease Vehicle Management
• Verify work order pricing for repairs and maintenance on company owned equipment.
• Route fleet repair authorization inquiries as necessary.
• Report issues with vendors regarding service as well as parts quality and availability.
• Provide accurate documentation on all maintenance and repair events.
• Maintain open communication with field personnel during major/extended repairs.
• Punctual, regular, and consistent attendance.
• Respond positively to change, offer suggestions for improvements, remain calm and professional when faced with a challenge.
• Can be counted on to carry out assignments carefully and with appropriate follow‑up.
• Overcome obstacles to meet goals and accept personal accountability for actions.
• Keep manager and/or coworkers informed of work progress and other necessary information.
• Work with other groups within department to achieve goals.

• 3+ years experience in automotive industry (gas and diesel engines), aerial device, tractors, trailers, hydraulics, and other heavy‑duty equipment repair and maintenance.
• Excellent customer service skills dedicated to being the best in the industry.
• Proficiency in Microsoft Office applications and ability to learn internal programs and systems.
• Ability to use phone system in a fast‑paced environment with good communication skills.
• Some out-of-town travel required (25% or less).