Director Of Operations

Overview

Join one of the fastest-growing real estate companies in the nation! We credit our success to our collaborative culture, WOW-level customer experience, and doing business differently. We’re currently seeking a talented, service-oriented, and energetic Operations Manager to help lead our team and take our business to the next level.

This is a multifaceted leadership position where you will manage day-to-day operations for a real estate team and its partners. You’ll oversee our systems, team members, client experience, and office culture, all while embodying and protecting our core values.

• Base Salary $70,000 - $85,000
• Bonus opportunities
• Paid time off (PTO)
• Long-term growth potential within the organization

• Manage the day-to-day operations to ensure seamless team performance, world-class client service, and a strong, values-driven team culture
• Oversee all administrative and marketing processes, ensuring consistency and excellence
• Supervise admin and operations staff, tracking performance, growth, and job satisfaction
• Maintain office needs, including supplies, equipment, and cleanliness
• Uphold and protect team culture and values
• Coordinate and track VIP client gifting, reviews, and referral systems
• Manage the client experience during transactions and post-closing follow-up
• Oversee CRM, Google Workspace, website, and database maintenance
• Lead recruiting and onboarding of new agents and employees
• Handle payroll, bill payment, lease management, Quick Books, commission disbursements, and team financials in partnership with Alchemy of Money
• Provide regular ROI reporting on marketing and lead generation
• Track agent and vendor referrals and maintain those relationships in the CRM
• Support the CEO with special projects and administrative needs

• Prior operations or administrative management experience (real estate experience is a plus)
• Highly organized with exceptional attention to detail
• Excellent communication skills, both verbal and written
• Strong time management and ability to prioritize in a fast-paced environment
• Problem-solving mindset and calm under pressure
• Service-oriented with a positive, team-first attitude
• Comfortable working with strong personalities and holding others accountable
• Tech-savvy with experience in Google Workspace and CRM systems
• Real Estate license is preferred but not required

We are a top-ranking real estate team in the Wilmington area, known for our commitment to excellence and exceeding expectations. If this sounds like you, reach out and apply today!