Regional Project Coordinator

Courser accelerates the growth of IT service provider companies. We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to deliver impactful solutions and phenomenal customer experiences. If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success.

The Regional Project Coordinator (RPC) serves as the operational hub of project delivery and is responsible for ensuring all projects and Time & Materials (T&M) engagements are executed efficiently, documented properly, communicated proactively, and aligned with North Atlantic regional standards.

The Regional Project Coordinator owns project administration, project communication, project documentation, and coordination activities throughout the project lifecycle. This role is responsible for maintaining accurate project records, coordinating resources, tracking actions and milestones, facilitating communication between stakeholders, and ensuring clients always know the status of their project.

In addition to supporting project-based work, the Regional Project Coordinator is responsible for coordinating and administering all client-facing T&M work requests that require project-level oversight, scheduling, communication, documentation, and reporting.

Regional Project Coordinators may manage smaller projects under established standards while partnering closely with Project Managers, Service Delivery leadership, and technical teams to ensure successful client outcomes.

The Regional Project Coordinator also provides day-to-day leadership for a team of up to six Project Technicians, aligning assignments, priorities, communication, and execution with project requirements and regional standards. The role supports technician development and accountability while escalating formal employee-relations or disciplinary matters to the appropriate leader.

• Maintain project documentation, artifacts, schedules, and systems of record in accordance with the North Atlantic regional standards.
• Ensure all project artifacts are stored appropriately within SharePoint and other approved repositories.
• Coordinate project schedules, meetings, resources, dependencies, and deliverables.
• Track project tasks, risks, issues, milestones, and action items while driving accountability from assigned owners.
• Support project kickoff preparation, onboarding activities, project transitions, and project closeout procedures.
• Facilitate internal coordination between project resources, service teams, account managers, and leadership.

• Own the coordination and administration of all Time & Materials (T&M) engagements assigned to the project office.
• Serve as the central point of contact for T&M work from intake through completion.
• Coordinate scheduling of resources required to execute T&M work.
• Ensure T&M work is properly documented, approved, communicated, and tracked.
• Maintain visibility into T&M progress, client expectations, and completion timelines.
• Verify all required approvals, documentation, and billing readiness requirements are satisfied.
• Escalate scheduling conflicts, scope concerns, resource constraints, or delivery risks as appropriate.

The Regional Project Coordinator owns all project communication. This includes responsibility for:

• Coordinating communication between clients, project resources, leadership, and stakeholders (Internal and external).
• Preparing and distributing project status reports.
• Scheduling and facilitating recurring project communication cadences.
• Publishing meeting notes, action items, decisions, and follow-up tasks.
• Maintaining communication timelines and ensuring updates are delivered when promised.
• Proactively identifying communication gaps and driving resolution.
• Ensuring clients have consistent visibility into project status, milestones, risks, timelines, and next steps.
• Supporting executive-level project reporting and stakeholder communications.

Success in this role requires exceptional communication discipline and responsiveness. The Regional Project Coordinator is expected to establish trust through timely, accurate, and proactive communication.

• Provide day-to-day leadership, work direction, and coordination for up to six Project Technicians assigned to project and T&M engagements.
• Translate project plans…