Medical Practice Coordinator-Allergy

Facilitate accessto care. This includes schedulingofpatients at all Nemours sites ofservice. Maximize template utilization. Manage the wait list and referral work queueto ensure it is at or belowestablishedmetrics.

Manage divisional templates to ensure easeof patient access,provider effectiveness and efficient clinicflow.

Provide daily administrative supportto assigned members ofthe clinical team; including the Division Chief. Assistin the coordination and supportofenterprise/departmental/divisional projects and initiative which further the clinical, educational and research missions of the Department of Pediatrics and its Divisions.

Provide daily oversight of divisional clinical schedules and EPIC templates.

• In collaboration with departmental/divisional leadership and divisional providers, develop,build, modifyand maintain EPIC templates for assigned providers and specialty programs at all service sites.

• View and manage provider schedules. Complete steps within EPIC to setsingle day edits, unavailable times, holdtimes and clinic cancellations as required.

• Utilizing EPIC and Qlikreporting tools, assess template effectiveness through the lensof patient accessforall appointment types, providerproductivityand care center efficiency.
  
  Process template revisions as appropriate.

Promptly and courteously handle telephone calls to/from internal and external customers including patients, referring physicians, insurance companies, etc. Triage urgent/non-urgent calls appropriately. Ensure service excellence in all encounters.

Provide administrative supportto divisional leaders and clinical providers, to include, butnotlimitedto:

• Daily, detailed management of administrative and clinical schedule of activities.

• Coordinationofmeetings with internal and external participants

• Ensure alignment between Outlook and Epic schedules.

• Timely completionofhospital reappointment applications

• Maintain an accurate accounting of continuing medical education (CME) activity

• Update and maintain the curriculum vitae (CV) for providers onan ongoing basis.

• Participate in the development and distribution of monthlydivisionalon-call schedules. Ensure internal and external partners have accurate on-call information. Enter into Web Exchange.

• Manage the biweekly and monthly Kronos(timekeeping) and Paid Time off(PTO) process for assigned Department/Division personnel. Maintain time and leave records.

• Ona daily basis, open,categorize and distribute incoming correspondence, including mail, faxes, scanned documents,etc.

• Complete associate reimbursement forms, payment requests forms, license renewals, etc. Maintain an accounting ofidentifiedexpenses. Prepare CMEtravel request forms; coordinate travel request formsasdirected.

• Physical onsite presence as required by Division.

Proactively identifyproblemsand opportunities related to divisional operations. Address orrefer problems and ideas appropriately.

The most significant duties and requirements of this job at this time have been included in this position description. Other duties may be assigned as needed. Nemours reserves the right to modify job responsibilities as needed and without notice to meet its business needs.