Operations Support Coordinator

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Clerical HR/Admin Dover Full Time First/Mid Managers Dover, DE, US

2 days ago Requisition

Salary Range: $42,881.86 To $58,016.63 Annually

The Operations Support Coordinator (OSC) is assigned to one or more DGS sites and is responsible for client intake and scheduling, front desk, customer service, and supplies and materials.

Intake and Scheduling

• Receive calls, screen and route prospective clients/families/referring agencies according to established policies and procedures; explain intake procedures and fee policy, verify insurance coverage and benefits, obtain authorizations for services according to established policies and procedures;advise guardians of documentation due at intake; verify legal guardianship according to established policies and procedures.
• Schedule and document intake and follow-up appointments in Electronic Health Record (EHR); notify therapists, clinical coordinators and billing staff of upcoming appointments and documentation according to established policies and procedures; arrange for assistive services/resources as needed; manage waiting list; and draft and issue correspondence according to established policies and procedures.
• Prepare intake paperwork and establish record in EHR according to established policies and procedures.

Front Desk

• Manage the waiting room and conduct client check-in and check-out, including obtaining client vital signs, according to established policies and procedures; verify client demographics and insurance, scan insurance cards, collect payment, issue receipts, and record payments according to established policies and procedures.
• Print daily schedule, notate outstanding balances, verify insurance, and confirm upcoming appointments.
• Distribute mail and incoming documentation; maintain DGS forms for the site; and open/close building.
• Receive, document, and route requests for medical records according to established policies and procedures.
• Implement relevant contingency procedures according to established policies and procedures (e.g., DGS’ No Coverage Policy).
• Conduct, document, and submit reports related to the environment of care and fleet according to established policies and procedures.

Supplies and Materials

• Monitor, maintain, order, and coordinate distribution of office supplies according to established policies and procedures.

General Responsibilities

• Uphold professional standards and the mission of the organization.
• Adhere to all agency policies and procedures.
• Provide goal-directed and team-oriented services.
• Communicate effectively and professionally with all stakeholders.

Supervisory Responsibilities:May supervise Operations Support Specialist

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds attimes

Travel Required:Yes, travel between sites as assigned

• Associate degree in Office Management or a related field OR high school graduate/equivalent with at least one yearofwork experience in a healthcare setting

• Experience using Electronic Health Record (EHR) platforms

Delaware Guidance Services is an Equal Opportunity Employer. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change…