Customer Excellence Representative

As we create a colorful, capable and cleaner world through chemistry, we invite you to join our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around the world.
** CREATING ESSENTIAL CHEMISTRY THAT THE WORLD NEEDS
** At Chemours, our people are redefining how the world thinks of chemistry by approaching everything we do with a commitment to delivering Trusted Chemistry that creates better lives and helps communities thrive.
That begins with how we use our science, data, and unmatched technical expertise to develop market-leading products with the highest levels of performance, sustainability, and safety in the industry. Powered by chemistry, our products are used in applications that make the products we rely on, processes, and new technologies possible.  In key sectors such as clean energy, advanced electronics, high-performance computing and AI, climate friendly cooling, and high-quality paints and coatings for homes and industrial infrastructure---sustainable solutions and more modern living depend on Chemours chemistry.

The Customer Excellence Representative role is a critical liaison between the customer and the Titanium Technologies business. This role will work closely with sales, supply chain, demand management, warehousing, and logistics to uphold and deliver upon the expectations of our customers.
**** The responsibilities of the position include, but are not limited to, the following:
***** Manage the end-to-end Order to Cash Process  + Onboard New Customers  + Process customer orders and returns  + Develop and manage customer relationships  + Monitor orders through delivery  + Collaborate with Supply Chain and plant sites on order fulfillment  + Initiate Customer complaint investigations as needed  + Follow up on invoice/accounts receivable disputes  + Implement pricing changes
* Manage desk in accordance with internal control requirements
* Share customer feedback and insights with the sales team
* Serve as a critical interface with customers and develop solid business relationships with all customer contacts
* Ownership of processes related to invoicing, pricing, rebates, discrepancies, invoice disputes, and credit/debit memos
* Initiate Customer complaint investigations as needed
* Participate and drive simplification initiatives to streamline work processes and improve customer experience
* Actively support Sarbanes-Oxley compliance and internal company controls
**** The following is
** required
* * for this role:
***** Associate Degree or equivalent combination of education and relevant experience.
* Working Knowledge of SAP
* Ability to collect, analyze, and report on data using Excel and other business systems
* Strong computer skills and demonstrated proficiency in Microsoft Office
* Strong communication skills through writing, telecommunications and in person
* Strong focus on continuous improvement to simplify or improve processes or elevate the customer experience
* Ability to work effectively within a team, drive the resolution of issues, and communicate effectively across different levels internally and externally
* Strong Organizational and Planning Skills
**** The following is
** preferred
* * for this role:
***** Bachelor’s Degree
* 3+ years of experience in the chemical manufacturing industry
* Experience in a customer service role within the chemical or manufacturing industry
* Working Knowledge of Salesforce
* Working Knowledge of eCommerce platforms and processes
** Benefits:
** Competitive Compensation Comprehensive Benefits Packages
401(k) Match Employee Stock Purchase Program Tuition Reimbursement Commuter Benefits Learning and Development Opportunities Strong Inclusion and Diversity Initiatives Company-paid Volunteer Day We’re a different kind of chemistry company because we see our people as our biggest assets. Instead of focusing just on what our employees do each day, we look at how they do it—by taking a different approach to talent development, employee engagement, and culture.

Our goal is to empower employees to be their best selves, at Chemours and in life.
* Chemours is an equal opportunity employer. All…