Associate Business Process Analyst

Associate Business Process Analyst (Hybrid, Wilmington, DE)

Mon‑Fri 8:30am‑5:30pm

The Associate Business Process Analyst plays a key role in analyzing, documenting, and enhancing operational processes across the organization. This role supports process improvement work by conducting time studies, performing side‑by‑side observations, and facilitating workshops to capture workflows and identify improvement opportunities. The analyst collaborates closely with senior team members and process owners to develop efficient, scalable solutions and contributes to broader business transformation initiatives, including technology enhancements and migrations to new platforms.

The ideal candidate is detail‑oriented, inquisitive, and motivated to build strong analytical and process management skills in a dynamic environment.

• Assist in mapping, documenting, and updating end‑to‑end business processes using established BPM tools and methodologies.
• Facilitate workshops with process owners and team members to capture current‑state workflows, identify inefficiencies, and explore improvement opportunities.
• Conduct time studies to measure process performance, understand workload drivers, and support staffing or capacity analyses.
• Conduct side‑by‑side observations to gather real‑time operational insights, validate workflow steps, and identify process pain points.
• Perform basic data analysis to identify trends, root causes, and opportunities for optimization.
• Support the development of process improvement recommendations designed to enhance efficiency, quality, and compliance.
• Participate in cross‑functional meetings to track progress, document decisions, and support follow‑up actions.
• Maintain central process documentation repositories (e.g., SharePoint).
• Support testing, implementation, and adoption of new or updated processes, procedures, and tools.
• Prepare clear and concise reports, presentations, and workflow diagrams for stakeholders.

• Strong analytical, problem‑solving, and organizational skills.
• Ability to clearly document processes and procedures.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word) and familiarity with process mapping tools.
• Excellent written and verbal communication skills.
• Ability to work collaboratively and manage multiple priorities in a fast‑paced environment.

• Experience or internship in process improvement, operations, workflow analysis, or business analysis.
• Exposure to BPM methodologies (Lean, Six Sigma, etc.).
• Familiarity with workflow or process visualization tools such as Visio, or automation platforms.
• Basic knowledge of SQL, reporting tools, or data visualization platforms.
• Experience supporting technology rollouts, platform migrations, or change management initiatives.

• Facilitation and collaboration
• Attention to detail
• Analytical and critical thinking
• Curiosity and willingness to learn
• Adaptability and comfort with change
• Strong communication and documentation skills

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge‑based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.™

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth‑oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success‑sharing bonuses or commission plans based on individual performance.

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging.

CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies are not eligible to claim related fees and will be considered property of CSC.

We encourage candidates to apply directly to our website and not through third‑party sources.

Disclaimer:
The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.