Single Lending Desktop; SLD – Product, Senior Associate

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Senior Associate in A acquisition & Engagement Platform - Single Lending Desktop team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you will act as the voice of the customer and develop profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top‑tier client experiences.

With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross‑functional teams to deliver high‑quality products that exceed customer expectations.

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Acts as the Business Analyst for 1 or more sprint teams – including gathering, and documenting requirements, managing Agile metrics, and driving Agile ceremonies
• Build and manage key relationships by collaborating with lines of business, user community, engineering, architecture, and a diverse set of product teams across the enterprise to understand their needs and drive results
• Communicate effectively by representing the product in various settings with a range of stakeholders
• Serve as a center for knowledge and proactively solve problems
• Demonstrate deep curiosity about the product experience space and actively connect that curiosity and knowledge to teams that can effect change

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Demonstrated customer obsession with the ability to build and maintain strong, productive relationships with the line of business, user community, and engineering partners, and the ability to translate customer needs into clear product delivery requirements
• Strong team player and leader who inspires action and performance within their team and builds credibility across the enterprise
• Demonstrated ability to drive change through influence and collaboration across a matrix organization in a highly dynamic environment, with strong partnership, consulting, and influence skills
• Exceptional written and presentation skills
• Experience working in an Agile environment and with Agile project methodologies and tools, including JIRA; ability to navigate JIRA, create issues, and utilize advanced capabilities such as creating dashboards
• Knowledge of the Card Lending business, including Card Lending Services and Fraud Prevention Operations areas
• Experience eliciting and documenting requirements, building backlogs, and driving Agile ceremonies

• Demonstrates innovation and creativity; generates new ideas and provides forward-thinking leadership
• Collaborates effectively with global teams, showing initiative and autonomy while functioning well in both in-person and virtual environments
• Adapts quickly to changing stakeholder or management direction, maintaining strong organization, and meeting tight deadlines