Product Manager, Vice President - Digital Channels

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager, Vice President in Digital Channels Experience, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences.

With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Every digital customer has interacted or has access to their Profiles & Settings, making these features essential for a seamless, consistent experience across all brands and segments. Profiles & Settings features are the gateway to all digital servicing and personalization, touching every customer and driving key business outcomes at scale.

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Develops a clear communication strategy for area of ownership; presents updates to senior leaders andcommunicateprogress through various forums, dashboards, etc.
• Evaluates information gathered from multiple sources and ensure consistency
• Analyze and synthesize key themes from product analytics, user experience research, competitive and market analysis, and company goals to drive product planning

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Customer obsessed andtrack recordof driving measurable experience improvements
• Experience defining, measuring, and reporting on analytics and experimentation results
• Polished verbal, written, and presentations skills; ability to articulate at the right level of detail to a wide range of audiences and stakeholders
• Demonstrated ability to manage delivery timelines and risks for multiple initiatives with calmness and diligence
• Team-oriented disposition and positive attitude
• Ability to thrive in a complex and fast‑paced environment; resourceful and a results‑oriented self‑starter

• Demonstrated prior experience working in a highly matrixed, complex organization
• Experience with or working knowledge of agentic solutions used for solving customer problems.
• Familiarity with AI and Large Language Model concepts and application.