Product Manager, Chase Digital Assistant

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Chase's Agentic Experience organization, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences.

With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Develops and owns the LOB partnership strategy for the agentic platform, including onboarding frameworks, federation playbooks, and engagement models that enable LOBs to build and integrate agentic experiences efficiently
• Leads discovery and scoping efforts with LOB stakeholders to define use cases, integration requirements, and delivery milestones, translating business objectives into actionable product requirements within the agentic ecosystem
• Owns and maintains a delivery backlog across multiple concurrent LOB partnerships, managing dependencies, sequencing, and trade-offs to ensure platform standards are upheld while accommodating LOB-specific constraints
• Builds the framework for tracking LOB delivery health, including agent build velocity, certification progress, and adoption outcomes partnering with platform and analytics teams to surface risks and drive accountability

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Proven ability to influence without authority — driving alignment, resolving conflict, and maintaining momentum across LOB teams, technical leads, and senior stakeholders without direct reporting relationships
• Sufficient technical fluency to understand API integration patterns, platform dependencies, and agent architecture concepts well enough to guide LOB teams through the build and certification process

• Demonstrated prior experience working in a highly matrixed, complex organization
• Experience building or scaling platform adoption programs, developer/partner enablement, or internal product ecosystems
• Familiarity with AI or agentic platform concepts, including agent orchestration, tool integration, or LLM-based product development

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and…