Product Manager, Card Servicing & Partner Servicing

Grow your product career by building servicing capabilities that make experiences simpler, faster, and more reliable. You’ll work with a collaborative team and see your work drive measurable outcomes.

As a Card Servicing Product Manager in Partner Servicing, you lead discovery, definition, and delivery of products and shared services that improve end-to-end servicing experiences. You translate customer, partner, and internal user needs into clear requirements, prioritize work to deliver outcomes, and coordinate delivery across product, design, engineering, and operations. You use research and performance measures to continuously improve what we build and how we build it.

Job responsibilities

Define product strategy and vision that delivers measurable value for customers and partners

Lead discovery through user research, journey analysis, and market insights to identify problems worth solving

Translate needs into clear requirements and maintain a prioritized backlog aligned to outcomes

Partner with cross-functional teams to plan, build, test, and launch enhancements and new capabilities

Establish success measures and track performance across cost, speed, quality, reliability, and risk posture

Create and maintain delivery documentation, including epics and user stories, to support alignment and execution

Coordinate milestones, dependencies, and delivery plans across impacted product and functional teams

Evaluate upstream and downstream impacts to support a cohesive end-to-end servicing experience

Define acceptance criteria and support test planning, including edge and negative scenarios

Communicate progress, risks, tradeoffs, and decisions to stakeholders and incorporate feedback

Collaborate with partner program teams and external partners to deliver quarterly priorities and sprint-level work Required qualifications, capabilities, and skills5+ years of experience (or equivalent expertise) in product management or a related domain

Experience owning a product backlog and making prioritization decisions to deliver outcomes

Demonstrated ability to ship product improvements and iterate based on results

Experience leading discovery and translating insights into requirements and a roadmap

Strong understanding of the product development life cycle from discovery through delivery and iteration

Experience with requirements definition and prioritization practices

Working knowledge of data literacy fundamentals and comfort using metrics to guide decisions

Strong analytical and problem-solving skills with high attention to detail

Ability to learn new tools and processes quickly and explain complex requirements to diverse audiences

Experience writing thorough test cases aligned to defined use cases, including edge and negative scenarios

Ability to create clear process maps showing end-to-end workflows and system interactions, with a solid technical foundation in modern software delivery concepts

Preferred qualifications, capabilities, and skills

Excellent written and verbal communication skills, including strong requirements writing

Experience delivering platform products or shared services used by multiple teams or partner programs

Experience coordinating cross-team milestones and dependencies in a complex delivery environment

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on-site health and wellness centers, a…