Director, Product Management, Servicing & Platforms

Director, Product Management, Servicing Experience & Platforms

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

At Capital One, the Bank Product vision is "to be the best product organization in finance-the one that raises the standard for the entire industry."
As a Product Leader, you will:

Reimagine our operational processes and leverage capabilities - including agentic automation, money movement, and messaging - to unlock self-servicing, speed, transparency, and accuracy for our customers and empower our frontline and back office associates to focus on the decisions that matter.

Build and execute a strategy spanning multiple operations teams that will unlock differential customer experiences and enable the Bank and its products to scale seamlessly, meeting its Operational Efficiency targets.

Build and lead high-performing, inclusive teams of product managers and extended teams of engineers, designers, strategists and data scientists.

The Servicing and Platforms team drives this transformation by modernizing how we work, learn, and deliver value. We are moving the bank toward a destination-backed model where empowered, cross-functional teams use rapid experimentation and data-driven discovery to turn strategy into measurable customer impact.

We deliver on this mission through four core focus areas:

Strategic Upskilling:
Equipping our PMs with the world-class frameworks needed to drive strategy, make data-backed decisions, and solve the complex customer problems required to meet the Bank's ambitious goals.

AI-Enabled Discovery:
Leading the "AI Understand" roadmap to discover how emerging generative and agentic technologies will fundamentally reshape the PM workflow and technical fluency.

Accelerated Experimentation:
Developing new strategic initiatives that allow for faster learning and market validation by bypassing traditional delivery bottlenecks.

XFN Operating Models:
Refining our working models to ensure our cross-functional teams are unified and oriented toward the same goals and outcomes.

Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions

Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence

Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value

Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks

Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Bachelor's degree in any field and at least 5 years of Product Management experience

Experience translating business strategy and analysis into consumer facing digital products

Ideal candidate will have recent, hands-on experience owning end to end strategy and execution within a fast-moving technology corporation

Is agentic development forward, uses Claude and agentic software/product development frameworks, with a strong analytical acumen

At least 2 years of experience managing a team

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

McLean, VA: $230,400 - $263,000 for Director, Product Management

New York, NY: $251,400 - $286,900 for Director, Product Management

Richmond, VA: $209,500 - $239,100 for Director, Product Management

Wilmington, DE: $209,500 - $239,100 for Director, Product Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a…