Senior Associate, Business Advocacy Project Manager

Join a team that turns regulatory change into opportunity. Help design intuitive systems and workflows that enable better decisions, stronger execution, and clear visibility across Card and Connected Commerce.

As a Senior Associate, Business Advocacy Project Manager in the Chief Business Office, you will design and implement the tools, processes, and frameworks that help deliver on our business goals. You will build and maintain project documentation, dashboards, and reporting that keep leaders informed and teams aligned. You will coach partners on project methodologies and ensure work adheres to organizational standards and applicable requirements.

You simplify complexity and create repeatable, scalable ways of working.

• HELP build and maintain systems, workflows, and templates that support Business Advocacy and Chief Business Office teams.
• Identify and deliver process improvements that increase transparency, consistency, and speed of execution.
• Monitor project and program performance; produce timely dashboards, metrics, and status reports for stakeholders.
• Maintain high-quality project documentation, roadmaps, and action logs with clear ownership and timelines.
• Organize and support meetings, steering committees, and workshops; ensure follow-ups and decisions are captured.
• Provide guidance on project methodologies, tooling, and best practices (e.g., planning, risk/issue tracking, change control).
• Partner across teams to implement and evolve project management frameworks, standards, and ways of working.
• Ensure alignment with organizational policies and applicable regulatory requirements in project artifacts and processes.
• Facilitate cross-functional coordination to remove blockers and maintain momentum against goals.
• Drive adoption of intuitive tools and automation to streamline reporting and routine tasks.
• Support lessons learned and continuous improvement cycles across projects and programs.

• Bachelor’s degree and 3+ years in project management or program support roles.
• Strong organization, prioritization, and follow-through; comfortable managing multiple priorities.
• Analytical mindset with the ability to translate data into insights and clear narratives.
• Effective stakeholder communication skills across levels; able to influence without authority.
• Attention to detail, commitment to quality, and strong documentation habits.
• Ability to work both independently and collaboratively in a dynamic environment.
• Growth mindset with eagerness to learn and improve systems and processes.
• Interest in applying internal AI tools to simplify workflows and improve productivity.
• Ability to connect day-to-day work to bigger picture outcomes and business goals.

• Working knowledge of project methodologies (e.g., PRINCE2, PMP, Agile) and when to apply them.
• Proficiency with MS Office and project tools (e.g., Confluence, JIRA, ) and building dashboards/status reports.
• Experience creating portfolio or program dashboards and KPI frameworks.
• Background in regulatory, risk, or policy-adjacent environments.
• Facilitation experience for steering meetings and workshops.
• Familiarity with change control, issue/risk management, and governance forums.
• Experience implementing playbooks, standards, or PM frameworks across teams.
• Exposure to automation and AI-driven productivity solutions.
• Project management certification (e.g., PMP, PRINCE2, Agile).