Consumer Product Sales Lead Analyst, Vice President

Job d:

Location:

Wilmington, Delaware, United States Salary: $ - $Category:
Consumer Sales Company:
Citi Shape the future of Citi's on-card lending experience as a Consumer Product Sales Lead Analyst, driving product performance for Balance Transfer and Flex Loan, two key features within Citi's lending continuum. In this role, you will analyze product performance to inform strategy, partnering closely with teams across decision management, analytics, marketing, digital, risk, and operations to improve customer experience and drive measurable results.

This is an opportunity to directly influence how millions of card members access and experience on-card lending products.

The Consumer Product Sales Lead Analyst will be responsible for analyzing product performance to drive product strategy. They will partner closely with Decision Management, Analytics, Control, Marketing, Digital, Risk and Operations and focus on optimizing product performance and analytics, marketing and digital strategy, enhancing digital user experience, call center training and sales support, and product research.

Key Responsibilities Obtain understanding of Balance Transfer & Flex Loan product, including customer needs, competitive environment, and the operations and customer experience of the product

Review analytical dashboards and support performance monitoring, including but not limited to competitive intelligence, digital funnel reporting, channel reporting, etc., to ensure product operates as intended on an ongoing basis and provides a seamless customer experience    Integrate digital funnel analytics and customer journey insights to identify friction points and drive increased conversion and repeat usage.

Manage product roadmap of initiatives, ensuring cross-functional awareness and alignment with partners and supporting continuous improvement in the Balance Transfer & Flex Loan product and experience

Lead, manage, and execute key control initiatives, partnering closely with control functions to design, implement, and maintain robust controls that ensure compliance with internal policies and external regulations

Lead optimization efforts, including initiatives to expand the marketing eligible population, as well as identify & implement opportunities to improve product conversion rates, customer experience, NPS, etc.

Coordinate and prepare presentations for effective updates and reviews with senior management and partners   Work closely with cross-functional partners, such as Finance, Risk, Analytics, Marketing, and Digital, to execute on agreed priorities within established operating plans and timelines

Support ad hoc requests from management as needed

Qualifications 6-10 years of product management, product development or similar cross-functional experience

Bachelor’s degree in Business, Marketing, or related field

Excellent organizational and project management skills

Consistently demonstrates clear and concise written and verbal communication skills

Analytical skills with the ability to source, analyze and distill data into insights

Execution and results oriented with a desire to drive change and continuous improvement

Self-motivated and detail-oriented

Relationship building skills and ability to partner with a large cross-functional team to drive results in a matrixed environment

Proficient in Microsoft Office suite of applications with an emphasis on Excel and Power Point What  We Offer Join a collaborative team at the center of Citi's on-card lending strategy, where your analysis and product instincts directly shape the experience of millions of customers.

Work in a hybrid model, with 3 days in the office and 2 days working remotely each week.

Gain exposure to cross-functional teams spanning marketing, risk, analytics, and digital.

Build your product management expertise through hands-on ownership of a live product roadmap.

Access learning and development resources to grow your career within a global organization.

Benefit from resources supporting financial wellbeing and work-life balance.

Apply now to help shape the next generation of Citi's on-card lending products.

DO NOT REMOVE|595945af------------------------------------------------------Job Family Group:
Consumer Sales------------------------------------------------------Job Family:

Consumer Product Sales------------------------------------------------------Time Type:

Full time------------------------------------------------------Primary

Location:

Wilmington Delaware United…