Product Manager, Card Servicing & Partner Servicing

Archer is collaborating with J.P. Morgan to connect them with exceptional professionals for this role.

Grow your product career by building servicing capabilities that make experiences simpler, faster, and more reliable. You'll work with a collaborative team and see your work drive measurable outcomes.

As a Card Servicing Product Manager in Partner Servicing, you lead discovery, definition, and delivery of products and shared services that improve end-to-end servicing experiences. You translate customer, partner, and internal user needs into clear requirements, prioritize work to deliver outcomes, and coordinate delivery across product, design, engineering, and operations. You use research and performance measures to continuously improve what we build and how we build it.

• Define product strategy and vision that delivers measurable value for customers and partners
• Lead discovery through user research, journey analysis, and market insights to identify problems worth solving
• Translate needs into clear requirements and maintain a prioritized backlog aligned to outcomes
• Partner with cross-functional teams to plan, build, test, and launch enhancements and new capabilities
• Establish success measures and track performance across cost, speed, quality, reliability, and risk posture
• Create and maintain delivery documentation, including epics and user stories, to support alignment and execution
• Coordinate milestones, dependencies, and delivery plans across impacted product and functional teams
• Evaluate upstream and downstream impacts to support a cohesive end-to-end servicing experience
• Define acceptance criteria and support test planning, including edge and negative scenarios
• Communicate progress, risks, tradeoffs, and decisions to stakeholders and incorporate feedback
• Collaborate with partner program teams and external partners to deliver quarterly priorities and sprint-level work

• 5+ years of experience (or equivalent expertise) in product management or a related domain
• Experience owning a product backlog and making prioritization decisions to deliver outcomes
• Demonstrated ability to ship product improvements and iterate based on results
• Experience leading discovery and translating insights into requirements and a roadmap
• Strong understanding of the product development life cycle from discovery through delivery and iteration
• Experience with requirements definition and prioritization practices
• Working knowledge of data literacy fundamentals and comfort using metrics to guide decisions
• Strong