Valet Attendant - Wilmington, DE

Job Title:

Valet Parking Attendant

Department:
Valet Parking Operations

Reports directly to:
Guest Service Coordinator

Schedule:

Full Time / Part-Time

Status:
Non-Exempt

Compensation: $12.00 per hour PLUS daily Cash Tips

(Rates can vary by market / Tips based on service performance and customer interactions)

Position Summary

The Valet Attendant is responsible for providing excellent customer service by safely parking and retrieving vehicles. As the first and last person guests see, the Valet helps create a positive and welcoming experience while following all safety and company procedures.

Primary Objective

To provide friendly, efficient, and safe valet services while ensuring the security of guest vehicles. This includes greeting guests, helping with vehicle drop-off and pick-up, managing traffic flow, and answering questions in a professional manner.

Duties And Responsibilities

• Vehicle Inspections:
  Check for damage and record vehicle details on claim tickets.
• Safety:
  Safely park and retrieve vehicles, follow key handling procedures, and follow all safety guidelines.
• Compliance:
  Clock in/out for shifts and breaks on time, and report tips accurately.
• Housekeeping:
  Keep the valet area clean, organized, and presentable at all times.
• Customer Service & Teamwork:
  Handle guest concerns politely, solve problems quickly, and support a positive team environment.
• Attendance & Professionalism:
  Arrive on time, in full uniform, and ready to work. Follow all company rules and policies.
• Additional Duties:
  Help with other tasks as needed to support the team and daily operations.

Competency Requirements

Knowledge, Skills, and Abilities

To perform this role successfully, individuals must be able to fulfill each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and abilities needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

Education & Experience

• High school diploma or GED required.
• Previous customer service experience preferred.
• A helpful attitude and strong customer service mindset are essential.

Licenses & Background Requirements

• Valid driver’s license and reliable transportation are required.
• Must maintain an acceptable motor vehicle record (no more than 3 moving violations within 3 years).
• Must successfully pass and maintain a clean background check.
• No special certifications required.

Core Competencies

Hospitality, Customer Service & Communication

• Deliver exceptional guest service through clear, professional communication and active listening.
• Create welcoming, personalized interactions that reflect company standards and enhance the guest experience.

Organizational Support & Adaptability

• Adhere to company policies and procedures.
• Effectively adapt to changing environments and manage multiple responsibilities.
• Remain flexible and professional in the face of unexpected challenges.

Dependability & Safety

• Follow instructions, maintain schedules, and complete tasks on time.
• Adhere to all safety guidelines, report unsafe conditions, and use equipment properly to ensure a safe and efficient workplace.

Physical Demands & Work Environment

• Must be able to stand, walk, run short distances, and lift up to 50 lbs. for extended periods.
• Work may take place in various weather conditions (heat, cold, rain, etc.).
• Maintain professional appearance, including uniform and grooming standards.
• Must be available to work evenings, weekends, and holidays as needed.
• Work is performed in both indoor and outdoor settings, including parking garages and active traffic areas.
• Role involves regular interaction with team members, clients, vendors, and guests; use of communication tools (phones, radios); and operation of moving vehicles.

Technology & Communication Tools

• Employees may be required to use personal cell phones for work-related communication and access to work systems or applications.
• Reimbursement for work-related phone use will be provided in accordance with company policy.

Pay Transparency Statement

Parking Management Company is committed to pay transparency and equity across all roles. We support open communication about compensation and comply…