Associate CSR

We are seeking an Associate CSR for a contract/temporary opportunity in Wilmington, DE, supporting domestic customer service operations within a manufacturing environment. This role is ideal for a detail-oriented customer service professional with SAP-R3 or equivalent order management experience who enjoys working across functions to ensure accurate, timely order fulfillment.

As an Associate CSR, you will serve as a key liaison between customers, internal business teams, manufacturing, supply chain, finance, warehouses, transportation partners, and other stakeholders. This position offers the opportunity to build strong experience in domestic order management, customer issue resolution, quality processes, and systems such as SAP-R3, SharePoint, and

This is a strong opportunity for a professional who thrives in a collaborative, fast-paced environment with cross-functional teamwork, process improvement, and exposure to multiple business areas. The role supports high standards for customer satisfaction, compliance, accuracy, and continuous improvement.

• Respond to domestic customer inquiries and provide accurate, professional support throughout the order fulfillment process.
• Enter and manage customer orders using SAP-R3 or an equivalent order management system, including order entry, deliverables, documentation, pricing, and invoicing.
• Monitor sales orders, resolve disputes, issue credit and debit memos, and support samples, rebates, and related customer service transactions.
• Collaborate with supply chain, manufacturing, product management, sales, marketing, finance, warehouse, transportation, and external customer contacts to meet business and customer needs.
• Support quality process improvement through best practices, training, auditing, and accurate follow-up.
• Maintain awareness of Sarbanes-Oxley 404 compliance requirements as they relate to customer service processes.

• Pay Rate: $24.75 per hour.
• Job Type: Contract/Temporary.
• Location:
  
  Wilmington, DE.
• Some travel may be required, but it is expected to be infrequent if needed.

• Support domestic customer service operations and act as a liaison between customers and internal business teams.
• Process and monitor orders through the full order fulfillment cycle using SAP-R3 or an equivalent system.
• Resolve customer service issues, order discrepancies, credits, debits, invoicing questions, and related documentation needs.
• Contribute to quality, compliance, process improvement, and cross-functional communication initiatives.
• 1 to 2 years of relevant customer service experience, preferably beyond call center or retail environments.
• College degree required.
• SAP-R3 or equivalent system experience required, including order placement, deliverables, and invoicing.
• Minimum of 6 months to 1 year of SAP experience preferred within order management or customer service operations.
• Intermediate to advanced Microsoft Office skills, especially Excel, along with PowerPoint and Word.
• Strong phone communication, interpersonal, and customer relationship skills.
• Ability to communicate effectively with CSRs, manufacturing, supply chain, product management, sales, marketing, finance, warehouse, transportation, and external customer contacts.
• Strong organizational skills with accurate follow-up and attention to detail.
• Ability to multitask, manage changing priorities, and work effectively in a fast-paced team environment.
• Demonstrated adaptability, maturity, and professionalism when working with customers, distributors, business teams, and internal partners.
• Ability to identify process improvement opportunities and support change implementation.

• Bachelor’s degree.
• Previous knowledge of Sales to Cash and Requisition to Pay processes.
• and SharePoint experience.
• Understanding of inventory management and domestic order fulfillment processes.
• Quality system knowledge or related business experience.
• Project management or change management experience.

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-_Know Your Rights
6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%.pdf

For temporary assignments lasting 13 weeks or longer, Apple One is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

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