Collections Agent

Company: Purpose Financial/Advance America.

Address
: 750 Shipyard Drive Suite 300 , Wilmington , Delaware , United States - 19801

Since 1997, Advance America has helped millions of hardworking people with a variety of personalized financial solutions. We are a nationally recognized, fully licensed financial services company with over 1,900 locations and online lending services.

We are currently seeking highly-skilled, career-oriented individuals ready to be part of a growing company!

This position reports to Collections Manager and, is responsible for contacting and successfully negotiating with customers to collect payment on overdue, defaulted or write-off loans, or other payments. This position will acts as the liaison between creditors and customers through managing overdue accounts.

• Influence and advise customers on the payment options for debt recovery.

• Execute strategies for collection processes and procedures, including, but not limited to negotiating payment plans based upon company approved guidelines.
• Apply the elements of building positive rapport with different types of customers over the phone in order to retain customer loyalty while initiating processes for collection of payments.
• Initiate and handle both inbound and outbound calling to collect a debt.
• Understand the impact of attitude for handling Advance America Collection contacts professionally, to include showing empathy, assertiveness, tact and resilience.

• Achieve set revenue targets and call quality objectives.

• Use questioning and listening skills that support effective telephone, email, chat and text communication.

• Understand, adhere to and enforce all corporate policies including, but not limited to, Advance America's Creed, Code of Ethics and Information Security Policies.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

*** Ability and flexibility to work hours as assigned between 8:00am and 8:00pm Monday
- Friday, 8:00am and 1:00pm on Saturdays, and potential Sunday hours as determined by business necessity.

Action Oriented

Core Values and Business Ethics

Customer Focus

Drive For Results

Functional/ Technical Skills

Innovation and Quality

Interpersonal Savvy

Personal Learning

Team Relations

Time Management

Supervisory Responsibiity

Travel

No Travel.

Ability and flexibility to work hours as assigned between 8:00am and 8:00pm Monday
- Friday, 8:00am and 1:00pm on Saturdays, and potential Sunday hours as determined by business necessity.

Professional attire (as required by company standards).

Must be eligible to work in the USA and able to pass a background check.

Nearest Major Market: Wilmington
Nearest Secondary Market: Philadelphia