Coordinator - Marketing

Qualifications

DuPont Sales & Marketing Support Specialist (Wilmington-based Hybrid role)

• High school diploma or equivalent; a college degree is preferred.
• Previous customer service experience is preferred.
• Excellent communication skills, both written and verbal.
• Strong problem‑solving skills and attention to detail.

• Respond to customer inquiries via multiple inputs.
• Engage with Sales Team – on approvals for Pricing, Credit & Rebills, Returns and cancellation requests.
• Enter Customer Master Changes in MDG as prescribed by the owning CSR.
• Maintain Customer Profile updates in SharePoint as directed by the CSR.
• Demonstrate flexibility/adaptability in a fast‑paced team.
• Review daily reports to proactively address issues:
  Open Orders Report, SAP Blocked Report, etc.
• Quick learner – especially when it comes to IT related systems.
• Minimum of 2 years of Sales Department Support work.
• Support the CSR Team.
• Provide audit support.
• Support inside and outside sales with administrative functions:
  • Excel – Report creation as instructed.
  • SAP – Strong SAP R3/P23 experience:
    Quote creation, Open Order Reports, Credit Hold Reports and other duties as required by the Department Manager.
  • Intermediate/high‑level Microsoft Office and software proficiency:
    Outlook, Word, Excel, PowerPoint, and SharePoint.
  • Salesforce – Case management: updating cases, adding notes, sample entry, and case closure. SFDC engagement review for disposition with CSR.
• Assist with daily marketing department tasks as needed.
• Respond to customer inquiries via phone, email, or live chat in a timely and professional manner.
• Resolve customer complaints and provide appropriate solutions.
• Keep accurate records of customer interactions and transactions.
• Follow up on customer inquiries and ensure customer satisfaction.
• Keep up to date on product knowledge to provide accurate information to customers.
• Collaborate with other team members to improve the overall customer experience.