Customer Excellence Representative

As we create a colorful, capable and cleaner world through chemistry, we invite you to join our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around the world.

JOB SUMMARYChemours is seeking a Customer Excellence Representative (CER) to join our dynamic Customer Excellence team. This position is part of the Advanced Performance Materials (APM) commercial organization and reports directly to the North America Customer Excellence Manager.

The Customer Excellence Representative serves as the primary advocate for both the customer and Chemours, owning the customer experience from order placement through delivery. This role is responsible for managing customer relationships, executing key Order-to-Cash activities, resolving complex business challenges, and collaborating across functions to deliver a best-in-class customer experience. The CER partners closely with Sales, Supply Chain, Manufacturing, Demand Planning, Delivery Team, Warehouse, Logistics, Finance, Product Management, and other business functions to proactively identify and resolve issues, improve business processes, and drive customer satisfaction and loyalty.

This highly visible role requires strong relationship management, problem-solving, communication, and business process skills in a fast-paced environment.

The responsibilities of the position include, but are not limited to, the following:

Customer Relationship Management Serve as the primary customer contact for assigned accounts.

Develop and maintain strong customer relationships built on trust, responsiveness, and business partnership.

Understand customer needs and advocate for solutions that support both customer success and business objectives.

Proactively communicate order status, supply risks, delivery updates, and issue resolution plans.

Gather and share customer insights with commercial and operational teams.

Manage the end-to-end Order-to-Cash process, including:

Customer onboarding and account maintenance

Order entry, modifications, and returns processing

Order monitoring from receipt through delivery

Pricing implementation and maintenance

Customer complaint initiation and coordination

Invoice and accounts receivable dispute resolution

Compliance with internal controls and business procedures

Sharing customer feedback and insights with the sales team Cross-Functional Collaboration Partner closely with Sales, Supply Chain, Demand Planning, Manufacturing, Logistics, Product Management, Finance, and other stakeholders.

Coordinate resolution of complex customer, order, supply, pricing, and delivery issues.

Balance customer expectations with business objectives while maintaining strong customer relationships.

Support customer business reviews and commercial initiatives.

Continuous Improvement & Digital Enablement Lead and participate in continuous improvement initiatives that enhance customer experience and operational efficiency.

Identify opportunities to simplify processes and eliminate inefficiencies.

Support adoption and improvement of digital tools and business systems.

Provide feedback and recommendations to improve business processes and system functionality.

Support forecasting, demand planning discussions, and business reviews through data-driven insights.

The following is required for this role:
· Bachelor's Degree or equivalent combination of education and relevant experience.
· Experience in customer service, customer experience, commercial operations, supply chain, or related business functions.
· Strong customer-focused mindset with demonstrated ability to build and maintain relationships.
· Excellent verbal and written communication skills.
· Proven ability to manage multiple priorities in a fast-paced…