Mutuel​/Sports Teller

JOB RESPONSIBILITIES:

• Creates and ensures a fun-filled, entertaining, and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Responsible for direct sales and redemption of winning horse and or sports tickets.
• Must maintain and secure all cash and cash equivalents in possession, while providing accurate reporting and financial transactions through the POS systems.
• Prepares all settlement paperwork in a consistent and organized manner.
• Knowledgeable, actively promoting company marketing and promotional events, and proficient in answering guest questions.
• Complies with all Company and Department Policies and Procedures.
• Complies with State Regulations and Company Internal Controls.
• Communicate (both written and verbal) with and promote positive team members and guest relations.
• Maintain professionalism at all times when working with other team members and/or guests.
• Performs all other duties as assigned.

JOB REQUIREMENTS:

• Prior cashier, money handling, and/or customer service experience, is required.
• Knowledge of the Thoroughbred Racing Industry preferred
• Must be able to successfully complete and maintain the background check and licensing process, required by the Delaware Gaming Enforcement during employment.
• Must be able to wear and appear comfortable in the assigned uniform provided by Delaware Park.
• Must be able to walk and/or stand for at least a full eight (8)-hour shift.
• Ability to bend reach, pull, push, kneel, squat, and grasp as needed.
• Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.
• Ability to perform duties at various station assignments that are busy with limited space have high volumes, diverse clientele, noise, music, minimal and/or bright lighting, and variation of climate control.
• The ability to work in a fast-paced environment and effectively communicate with guests, co-workers, and management is mandatory.
• Must be able to handle all types of guest-related situations, and relay all guest compliments and complaints to Mutuels Management.

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