Senior Implementation Solutions Consultant

Why Great Gray?

At Great Gray Group, we strive to set the bar for the retirement services industry. Our goal is to deliver advanced retirement solutions that combine our core fiduciary services with robust investment options, innovative technology, and dedicated client service. We focus on making choices clearer, transitions smoother, and the client experience more delightful. Complacency isn’t in our vocabulary. Every day, we look for opportunities to better serve our clients, be an excellent business partner, and earn the trust of those who rely on us.

Great Gray is looking to add a Senior Implementation Solutions Consultant to our Implementation Solutions Team, a critical component of the Operations organization.

The Implementation Solutions Team owns the end-to-end product development and management lifecycle for all Great Gray Collective Investment Funds – including target-date series launches, sub-advisor changes, fee class additions, fund closures, and related complex events.

In conjunction with team leadership, the Senior Implementation Solutions Consultant is responsible to coordinate resources, collaborate with stakeholders, control the timing of events, and execute flawlessly. Flawless execution will require excellent communication, negotiation, risk management, project management, and analytical acumen.

This position may work from our Wilmington, DE or Boston, MA office. Great Gray currently supports a hybrid work model with 4 days onsite, and 1 day remote.

Visa sponsorship or transfer of an existing visa is not available for this position. Applicants must be authorized to work directly for any employer in the United States without visa sponsorship or transfer.

• The Senior Implementation Solutions Consultant will own the events within her or his portfolio and will ensure successful and complete closure of all events to the satisfaction of team leadership, stakeholders, and partners. This includes:
• Scoping all events, formulating a timeline, communicating with impacted parties, and managing the expectations of all internal and external participants.
• Holds participants accountable for task completion
• Ensures governance materials are in good order and approvals secured before initiating engagement on subsequent project phases.
• Partners with legal team members and other stakeholders to manage the production or revision of requisite legal artifacts.
• Maintains fund data quality in internal systems (for example, Fact Set) and with external services (for example, CUSIP bureau and NSCC)
• Ensures good “change-management” and “document-management” hygiene
• Providing timely updates, as required in event tracking systems (for example, Jira) so that Implementation Solutions Team programs, projects, and events can be tracked and prioritized according to organizational objectives and goals.
• Communicating effectively and appropriately with all stakeholders so that expectations are met and changes to expectations are negotiated in a manner consistent with organizational goals.
• Identifying, assessing, and controlling risks and risk events; maintaining an understanding of applicable policies, procedures, risk appetites, and tolerances relevant to the role, the team, and the organization. Making, informing, or recommending business decisions while considering current and potential risks. Escalating and recording incidents, associated to relevant risks, in a timely and accurate manner.
• Complete other related duties as assigned.

• Bachelor’s degree and 5+ years of experience in the financial services industry, with a fundamental understanding of collective investment vehicles in any form (funds, ETFs, or trusts, for instance), under any regulatory framework. Importantly, you understand how the different actors (investors, advisors, managers, sub-advisors, and custodians, for example) come together to bring a collective investment product to market.
• Capacity to think strategically, analyze critically, plan methodically, and act decisively.
• Deftly persuasive and influential with expertise in oral and written communication; comfortable interacting with C-level…