Card Portfolio Risk Management, Executive Director

Bring your expertise to JPMorgan Chase and help shape the future of risk management in a world‑class organization. As part of Risk Management and Compliance, you'll be at the center of keeping JPMorgan Chase strong and resilient, using your expert judgment to solve real‑world challenges that impact our company, customers, and communities. Our culture is built on innovation, challenging the status quo, and striving to be best‑in‑class.

Join a team that values outside‑the‑box thinking and empowers you to drive meaningful change. Make a lasting impact by developing strategies that balance growth, risk mitigation, and customer experience.

As an Executive Director, Portfolio Risk Management in Chase Consumer Card Services, you will be responsible for developing, optimizing, and overseeing risk management strategies, policies, and controls for the consumer card portfolio. You will collaborate with senior leaders across Risk Management, Finance, Lending, and Card Business Units, as well as internal and external stakeholders, to ensure strategies drive strong financial performance and robust risk controls.

This role offers the opportunity to lead innovation, influence key decisions, and shape the future of risk management in a dynamic, high‑impact environment.

• Drive risk strategy and innovation by partnering with cross‑functional teams and business leaders
• Develop and implement decision rules for high‑risk accounts, including line decreases and closures
• Manage low exposure accounts, including inactive closures and right‑sizing for low‑utilized accounts
• Collaborate with senior leaders to drive strategic initiatives and influence key business decisions
• Lead inclusively with purpose, integrity, and a focus on continuous professional development and talent management
• Represent Portfolio Management Risk at the leadership table, contributing to strategic direction
• Work with Risk, Lending, and IT teams to launch risk strategies and capabilities, emphasizing strong testing and controls
• Manage risk strategies to drive financial performance and loss mitigation improvements
• Innovate to ensure optimal strategy performance and adaptability to changing business needs
• Partner with Risk Governance, Legal, and Compliance to ensure policies meet regulatory requirements
• Communicate regularly with internal constituents and external regulators to review and enhance risk management practices

• Bachelor's degree in a quantitative discipline from an accredited college/university
• Minimum 10 years of experience in the consumer lending industry
• Minimum 5 years of experience leading a proficient analytic organization
• Strong knowledge and understanding of Consumer Credit laws and regulations
• Proven ability to develop effective controls and manage risk in a complex environment
• Expertise in exposure management and risk mitigation strategies
• Demonstrated leadership in solving business problems through structured analytics
• Excellent communication and interpersonal skills, with the ability to influence senior stakeholders
• Proven ability to evaluate the business climate, anticipate change, and develop compensating strategies
• Strong project management skills and attention to detail
• Ability to efficiently manage concurrent assignments and quickly react to changing or competing priorities

• Master's degree in a quantitative discipline or related field
• Experience interacting with external regulators and internal governance teams
• Background in developing and optimizing risk strategies for consumer card portfolios
• Experience with decision technology environments and complex strategy delivery
• Track record of driving innovation and process improvement in risk management
• Strong talent management and team development skills
• Familiarity with emerging risk management technologies and analytics tools

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers…