Vice President, Head of Balance Transfer Strategy

Start your next chapter shaping a high-impact lending strategy with real ownership and visible outcomes. You’ll partner across teams to deliver responsible growth and a great customer experience.

As a Vice President, Head of Balance Transfer Strategy in Credit Solutions, you will own the end-to-end strategy and performance for balance transfers offered to existing credit card customers, translating insights into decisions that improve customer and business outcomes.

Job responsibilities
Own the end-to-end balance transfer strategy, including growth priorities, offer design, pricing, targeting, segmentation, and eligibility

Manage full business performance and financial outcomes, setting clear objectives and tracking results through disciplined reporting

Build and run a test-and-learn agenda across segments, channels, lifecycle moments, and offer constructs to drive measurable impact

Partner with product, marketing, risk, finance, analytics, operations, legal, compliance, and controls to evaluate tradeoffs and deliver outcomes

Influence roadmap priorities by defining high-value opportunities, expected outcomes, and business requirements

Translate customer needs, behavioral insights, portfolio trends, and macro dynamics into clear recommendations and business cases

Produce executive-ready updates that simplify complex topics and support fast, high-quality decision-making

Lead cross-functional execution from strategy through implementation with strong accountability and stakeholder management

Develop and coach a high-performing team while sustaining strong governance, risk management, and controls

Required qualifications, capabilities, and skills
Minimum 8 years of experience in strategy, product management, consumer lending, credit cards, financial services, consulting, analytics, risk management, finance, or marketing strategy

Demonstrated experience owning or materially influencing financial outcomes for a lending, payments, financial services, or customer growth business

Strong executive communication skills, including the ability to simplify complexity, frame tradeoffs, and present clear recommendations

Strong analytical skills, with the ability to interpret financial, customer, credit, and marketing data and translate insights into decisions

Experience developing segmentation, targeting, pricing, offer, or channel strategies that drive measurable business outcomes

Proven ability to influence senior stakeholders and lead cross-functional teams in a matrixed environment

Customer-centered problem-solving skills that connect customer needs to operational realities and business performance

Strong execution discipline, including prioritization, decision-making with imperfect information, and delivering to timelines

Bachelor’s degree or equivalent practical experience

Preferred qualifications, capabilities, and skills
MBA or advanced degree in business, finance, economics, analytics, marketing, or a related field

Experience with U.S. credit cards, unsecured lending, existing customer marketing, portfolio management, promotional financing, or balance transfer products

Background in pricing strategy, credit risk strategy, segmentation, campaign optimization, marketing analytics, or digital product strategy

Hands-on experience applying AI or advanced analytics to workflows such as targeting, pricing analysis, test design, performance diagnostics, or process automation

Experience building materials for executive business reviews, investment forums, governance, or strategic planning

Familiarity with regulatory, control, compliance, and governance expectations for consumer lending products

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive…