Community Lending Strategy Lead, Small Business

Join a team where your work helps small business owners access the credit they need to grow. You'll lead initiatives that improve customer outcomes while maintaining strong governance and regulatory alignment.

As a Community Lending Strategy Lead in Small Business Card
, you drive well-governed regulatory, controls, and compliance initiatives that focus on keeping small business cards operating in good standing. You partner closely with legal, compliance, risk, and controls teams to identify risks and opportunities, align stakeholders, and deliver measurable outcomes. You also build reporting and insights to track performance and continuously improve results.

• Develop and execute initiatives to address regulatory requirements and process challenges across the Small Business ecosystem
• Own and evolve the operating model for emerging issues in Small Business Card management, rapidly ramping up on new concepts and turning ambiguity into clear actions
• Drive initiatives in an agile delivery environment, ensuring teams understand goals, roles, and operating routines
• Partner with legal, compliance, controls, and risk teams to manage governance and regulatory requirements
• Manage initiatives related to fair and responsible lending practices and monitoring
• Build and maintain reporting to track progress, performance, and key risk indicators
• Identify market risks and opportunities and communicate implications to stakeholders
• Collaborate across finance, product, marketing, and underwriting partners to deliver end-to-end outcomes
• Support continuous improvement of policies, processes, and controls tied to marketing execution

• 5 years of professional experience
• Experience in marketing strategy, risk management, analytics, compliance, controls, Small Business or related fields
• Experience building analytics, reporting, and performance measurement to support decision-making
• Demonstrated ability to manage compliance- and control-sensitive initiatives with strong attention to detail
• Strong cross-functional collaboration skills, including the ability to align stakeholders and drive execution

• Experience improving outcomes for underserved communities using customer and business insights
• Ability to translate strategy into financially sound plans and measurable execution roadmaps
• Experience influencing cross-functional stakeholders and delivering measurable business results
• Customer-first mindset and commitment to improving experiences and processes
• Strong executive-level communication skills and demonstrated leadership capability

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at the time of offer and may differ from this posting.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a…