Judicial Case Management Administrator

Family Court’s mission is to provide equal access to justice for the families and children under its jurisdiction in a manner that is fair and efficient and that maintains the public’s trust and confidence in an independent and accountable judiciary.

We strive each day to build an atmosphere that ensures all members of the public are treated with courtesy, dignity, and respect. We strive to have the same environment for our staff and value a diverse workforce.

We offer career opportunities that make a difference in people’s lives every day. Come join our team where our goal is to operate Family Court through great staff across the state.

Please note:

FREE parking is available in New Castle County for Family Court staff.

This position (Judicial Case Management Administrator, working title “Family Court Director of Child Support) has statewide responsibility and reports to a member of administrative management. Statewide travel is a requirement of this position. An incumbent in this class is responsible for directing all child support related activities within Family Court. This involves very detailed budgetary responsibilities as they relate to Title IV-D federal funding, including assuring proper accounting and use of federal IV-D reimbursements.

This incumbent is a key member of the Child Support Guideline Review/Quadrennial Review of the Delaware Child Support Formula as required by federal regulations. This incumbent is the Court’s liaison to the Division of Child Support Services (DCSS) and the Delaware Department of Justice (DOJ) Child Support Unit and leads initiatives to further child support services offered within Delaware. Policy and procedure development, and review related to child support filings and workflow are also primary responsibilities.

This position acts as the primary trainer for all child support topics for Family Court staff and Judicial Officers.

This is the administrative level within the Judicial Case Management series. This level is distinguished from other levels by performing broader and more complex work encompassing all court case management operations. Work includes participation in the planning and development of administrative policies and procedures. Additionally, an employee oversees process improvement initiatives and provides planning and oversight in the Courts training and new employee development activities.

Statewide travel is a requirement of this position. This employee:

• Receives general direction and guidance from an administrative supervisor or higher in terms of broad goals and objectives; plans and establishes the methods for achieving goals and objectives and administers case management operations.
• Administers case management operations for an assigned court which includes planning, coordinating, implementing, and evaluating operations, services, processes, procedures, and quality.
• Provides daily expertise, recommendations, and strategic direction to leadership and other high-level officials on complex challenges and is responsible for communications and change management.

Works with Fiscal Department on management of federal IV-D funding and reimbursements. Works with Staff Attorney on legislative efforts involving child support matters. Trains staff and judicial officers on all aspects of child support including filing information, case flow procedures, calculations, and child support law.

Supports the Chief Judge in leading Quadrennial Review activities.

Oversees and participates in the development and implementation of programs designed to expedite work/case flow on a court-wide basis.

Assists judicial officers, attorneys, and court staff by coordinating and maintaining daily, weekly, monthly, and yearly…