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Optometry

Medical Assistant​/Tech

Job in Wilmington, New Castle County, Delaware, 19894, USA
Listing for: Simon Eye Associates
Full Time position
Listed on 2025-12-05
Job specializations:
  • Healthcare
    Optometry
Job Description & How to Apply Below
Position: Medical Assistant / Tech

Simon Eye and Center for Advanced Eye Care are partner practices with a combined 27 Optometrists, 8 Ophthalmologists, and 150 staff serving patients across Delaware and Pennsylvania, with locations in West Chester and Bucks County.

We are committed to providing patient-centered, medically oriented full-service eyecare in convenient locations with friendly, knowledgeable doctors and staff. As a patient-centered optometry practice, we go the extra mile for our patients! As an Medical Assistant / Technician, you will work directly with our patients to ensure they receive the high level of customer service and patient-centered care that have made Simon Eye Associates the most trusted provider of eye care in Delaware.

What

You'll Do:
  • Obtain patient medical history including chief complaint, history of present illness, past ocular and general history, family ocular and general history, and history of allergy and medications.
  • Conduct pre-testing and specialized tests for exams.
  • Educate patients on the insertion and removal of contact lenses.
  • Provide patients with proper lens wear and eye care information.
  • Assist patients with contact lens orders by explaining their benefits and providing cost comparison information.
  • Process contact lens orders including placing order, verification, preparation, dispensing, following up on late and/or back ordered lenses, and assisting patients with questions regarding their orders.
  • Resolve patient issues by obtaining and evaluating all relevant information, seeking assistance from and coordinating with other Simon Eye departments when needed.
  • Communicate with providers and staff throughout daily events.
    • What You'll Need:
  • At least 2 years of experience providing exceptional customer service, preferably in a fast-paced medical environment.
  • Medical Assistant degree preferred.
  • High level of professionalism and self-motivation.
  • Ability to multi-task; to work quickly and accurately while maintaining a positive patient experience.
  • Proficiency in using computer databases including typing accuracy.
  • Ability to work at least one evening per week and two Saturdays per month to meet patient needs.
    • #J-18808-Ljbffr
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